Julia Horner

Experience

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  Storybook Entertainment AZ

  Jan 2013 - Aug 2018

  Character Performer

  - Lead party experiences at children’s birthday parties, corporate functions, and children’s hospitals- Organized/played games, facilitated crafts, managed activities, attended photo-ops and meet-and-greets- Portrayed characters in full costume

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  POWER Engineers

  May 2018 - Aug 2018

  Receptionist

  - Provided administrative and clerical support- Monitored logbooks and issued visitor badges to keep office secure- Welcomed and directed guests, answering their questions- Received/sorted mail and packages

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  Apple

  Aug 2018 - Feb 2023

  - Lead the team of in-store Apple facilitators- Collaborate with Apple Experts and Pros in other areas of the store- Act as resource for store team and customers in regard to product, accessory, and service knowledge- Provide feedback and training to new team members- Make connections with schools, scout troops, and other groups for field-trips and other community learning opportunities - Facilitate interactive, multimedia classes to a wide attendee demographic - Encourage attendee creativity, confidence, and connection- Demo and sell accessories Show less - Assist Today at Apple, Global Retail Marketing team to craft and improve the in-store and online customer learning experience - Partner with internal services like TV+ and Fitness+ to create experiences that incorporate key marketing points and provide attendees with Apple exclusive content- Facilitate coworker meetings and mock sessions for new programming- Support Community Education Initiatives team by facilitating online sessions to Apple Developer Academy and other community partners- Create concepts for new sessions, partnerships, and YouTube videos Show less - Supported Global Retail Support (GRS) team and Apple Online customers with post sales services and concerns- Quickly learned and utilized Apple software, apps, and websites new to me in order to proficiently support the team and the consumers- Volunteered to support GRS Retail Customer Care (RCC) during COVID-19:-- Gained valuable perspective on how the online store functions and the difference between retail store and online store logistics -- Gained experience in successfully caring for customers while working remotely Show less

  • Creative Pro

    Dec 2018 - Feb 2023

  • Training Lead

    Feb 2022 - Aug 2022

  • TAA Experience Designer CE

    Jun 2021 - Nov 2021

  • Service Chat Specialist

    Sept 2020 - Mar 2021

  • Creative

    Aug 2018 - Dec 2018

  • Sales Specialist

    Aug 2018 - Dec 2018
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  P.F. Chang's

  Feb 2023 - Jan 2024

  Learning and Development Coordinator
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  Arizona Science Center

  Apr 2024 - Dec 2024

  Development Coordinator
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  Carvana

  Dec 2024 - now

  Associate, Training and Internal Communications