Caitlin Feirn

Experience

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  Super Swimmers

  Jan 2015 - May 2016

  Swimming Instructor/Assistant

  - Working in the water, teaching swimming exercises and lessons to children of various ages.- Providing demonstrations when needed.- Aiding fellow instructors in their classes.

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  DEBENHAMS PLC

  Oct 2016 - Dec 2016

  Seasonal Sales Adviser

  - Operating cash registers, performing cash-in's to balance each register at the end of each day.- Monitoring stock performance across the department, and quick stock replenishment when required.- Helping the creative department to organise and arrange collections across the department to best market products to the clientele.- Providing excellent customer service to aid clients with both their in-store and online needs and queries.- General maintenance and upkeep of the store to meet the company's high quality standards. Show less

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  Hilton Hotels & Resorts

  Nov 2018 - May 2019

  Food & Beverage Assistant - Conferences & Events

  - Organising and hosting conferences & events for a range of clients, including celebrities, local and expanding businesses, and not-for-profit organisations.- Managing several tables throughout the events; delivering dishes and drinks whilst accounting for any dietary requirements, and relaying these back to the kitchen.- Consistent high-quality customer service throughout the night.- Variety of teamwork based roles as well as working independently.

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  Crystlsd

  Jun 2019 - Nov 2019

  Marketing Mentee/Intern

  - Collaboration to develop skills and strategies in marketing and communication. - Accessing and building networks of entrepreneurs.- Gaining a first-hand insight into the operations of large scale successful corporations, how they diversify marketing strategies to be perfectly tailored to each client, and how to incorporate the latest technological developments in the industry within their work.

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  Mitchells & Butlers PLC

  Jun 2019 - Aug 2019

  Waitress/Bar - The Boat Inn

  - Working in the restaurant, managing large numbers of tables during peak times while providing a friendly and consistent customer service.- Working on the bar, welcoming guests and operating cash registers. Duties included opening, managing and closing off tabs, monitoring stock levels and replenishment throughout peak hours, and being a welcoming face for front of house.- Planning and organising the venue for reservations, events, and working as part of the team to provide a high quality customer experience across all areas of the business. Show less

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  Amazon Logistics

  May 2020 - Sept 2020

  Hybrid Operations Associate

  - Picking delivery routes of bags and parcels, organising and staging them in bays under time pressure ready for truck loading. - Inducting and stowing cycles of deliveries at speed into their respective aisles and sections of the warehouse.- Problem solving damaged or missing parcels to meet their original delivery deadline.- Setting up different areas of the warehouse for the next cycle delivery/shift, ensuring all equipment and machines are safely handled and positioned to prevent hazards.- Effectively adapting work processes to current COVID-19 regulations and social distancing. Show less

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  Direct Trade (Yorkshire) Ltd

  Jul 2021 - Sept 2021

  Temporary Customer Service Administrator

  - Responded to customer queries concerning the goods and services of the company.- Escalated enquires as necessary, and logged all enquiries on the company systems.- Operated company software to order remakes of goods, amended current customer orders,and managed customer account information.- Collaborated closely with other departments such as Order Processing and Operations.- Adhered to supply adaptations in line with the impacts of COVID-19.

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  SAP

  Mar 2022 - now

  Partner Experience Delivery Associate