Joi A. Evans

Experience

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  Freelance

  Jan 1993 - now

  Singer
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  Procall, Inc.

  Nov 1998 - Oct 2003

  Training Supervisor / Customer Service Operator

  • Developed teaching aids (handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works) for onboarding new customer service trainees; conducted testing to measure progress and evaluate effectiveness of training.• Managed client reporting and processed orders for mail-order companies which included providing information on pricing, shipping and costs; proactively resolved customer complaints, and requests for refunds, exchanges, or adjustments.

• 

  BNY Mellon

  Oct 2003 - Jan 2004

  Key Entry Operator

  • Entered alphabetic, numeric, or symbolic data from source documents into a computer using a data entry device, such as a keyboard or optical scanner.• Verified data entered against source documents using on-screen verification format to detect errors.

• 

  County Of Westchester

  Jan 2005 - Jul 2020

  Office Assistant

  Provided general clerical support to enhance the operations of the Westchester County Child Welfare Department. • Produced correspondence, forms, reports, statistical information, and other departmental data utilizing automated word processing equipment; compiled information from manual and automated records for routine reports• Assisted staff with low-to-mid-level software and hardware problems such as issues with spreadsheets, calendars, e-mail, database software, and a variety of office machines, including PCs, printers, copiers, etc.• Managed requisition and inventory of office supplies and conference room appointment calendar• Screened incoming calls for routine information requests or routed to appropriate staff• Screened incoming mail and routed to appropriate staff or department Show less

• 

  TFR Circuit Inc

  Oct 2021 - Jul 2023

  Driver Ambassador

  Driver Ambassador will shuttle passengers in downtown New Rochelle using electric vehicles within a designated service area. • Day-to-day duties involve providing safe, efficient and appropriate transportation to the general public while maintaining and embodying Company values and proper treatment to all passengers• Maintains quality service by enforcing quality and customer service standards• Focus and attention with a strong ability to multitask while engaging and interacting with our riders• Ability to properly communicate and understand both our riders (customers) and fellow team members Show less