Caroline Lansmark

Experience

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  PLM Plastics AB

  Aug 1987 - Aug 1990

  Sales and CEO Assistant

  I started as a sales assistant at PLM Plastics in Lidköping. Assisting the sales force with quotes, letters, administration and travel management were parts of the work. Also receiving orders from excisting clients and invoicing were daily tasks. I had a tight cooperation with the staff at the inventory during deliveries to the clients. During one year, I also was a sectretary for the CEO and handled all correspondence, planning and travel management.

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  Nyman & Schultz Storstadsresor

  Aug 1990 - May 1992

  Travel Consultant

  At 2 periods, partly during my IATA- and Travel Consultant education I worked at Nyman & Schultz Storstadsresor with selling of package tours including train/flight and hotel to 17 different cities in Europe. Most of the clients were private persons, selling and booking were done via telephone. The position also included travel abroad.

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  Lufthansa

  Aug 1992 - Jan 1995

  Booking and Ticketing

  I worked at Lufthansa city office in Gothenburg for almost 3 years. During the last year I also worked at Lufthansa Airport office at Landvetter Airport. My daily tasks included booking via telephone and over the counter, ticketing, reissue of tickets, group booking and contact with travel agents.The work also included much contact within Lufthansa such as with the space control in Frankfurt and different stations.

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  Ask Mr Nilsson AB

  Jan 1995 - Oct 2000

  Group- and Event Manager

  At Ask Mr. Nilsson I worked as a Group- and Event Manager producing group- and event travel for companies, organizations and private persons. The world was our field and it was a very stimulating environment producing all different kind of special journey's, e.g. a group of hundreds of people going on a cruise, the small company visiting suppliers in the U.S. and a trip to Jukkasjärvi and Kebnekaise with a sustainable theme. I worked in projects with full economical responsibility. I also participated as a technical tour leader and the employment included a lot of travel abroad. Show less

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  Jobcom AB

  Oct 2000 - Dec 2002

  Application Support

  I was a part of the support team at Jobcom and assisted the clients and the system users with questions regarding functionality in the system and also with issues concerning the working processes connected to the system. It was a first line support via telephone and e-mail during office hours.

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  Softronic

  Oct 2000 - Jan 2014

  In my role as Account Manager at Softronic I had the responsibility towards both larger and smaller clients within the travel Industry segment. Together with the clients and colleagues I worked for improved customer benefits and development of the business. Longterm and short-term planning of activities and projects, follow-up, regular meetings and close contact with the clients were included in the work.I also worked a lot with marketing and sales to new clients, both on the local and international market as well as with sales activities. For this I produced marketing- and demo-material. Show less As a Project Manager at Softronic, I worked with development of ERP-systems for the Travel Industry, especially the Appia-system (former Issi Travel and RES/400). This system is a tailormade ERP-system for the event-, business- and leisure-travel market, including e.g. order- and project-handling. My focus was to be a link between the users and the developing department and to create effective system solutions which improved the benefit for the clients and increased the strength of the system. Scrum and Kanban was the developing methods used, I am a certified Scrum Master (Crisp).To distribute the knowledge of the system to the users, I also performed educations in several parts of the system on different levels, from basic to superior level. Show less

  • ScrumMaster, Softronic Travel Industry

    Jan 2010 - Jan 2014

  • Account Manager, Marketing and Sales, Softronic Travel Industry

    Jan 2004 - Jan 2014

  • Project Manager, Softronic Travel Industry

    Oct 2000 - Jan 2014
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  HRG Events & Meetings

  Aug 2014 - Dec 2019

  Project Manager

  As a project manager at HRG I worked with creating meetings, events and travels for small and large groups both inside Sweden and on an international basis. With the client’s perspective in mind innovative sustainable programs with good logistics solutions and structured participant registration were arranged. The work included travel production, quote- and calculation work, invoicing, project management and cost accounting. To join the group at the event as a tour leader was also a part of the role. The projects were handled with full responsibility of the outcome and genuine knowledge of the travel business. Show less

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  A Living Hub Consulting AB

  Jan 2020 - now

  Project Manager and Founder