JENNIFER THOMPSON

Experience

• 

  Britthaven, Inc.

  Dec 1998 - Nov 1999

  Certified Nursing Assistant

  • Grooming and bathing patients with low mobility. • Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs. • Helping patients eat and take medications. • Making sure they have regular meals and proper medication dosages. • Monitoring vitals and patient behavior and reporting them to the nursing and medical staff. • Assisting patients with mobility needs, transferring them from wheelchair to bed. • Turning or adjusting patients in bed to prevent bedsores or other discomfort• exercising patients by helping them walk around in their facility. Show less

• 

  Atlantic Plumbing, Heating & Air Conditioning Inc.

  Apr 2001 - Jan 2002

  Dispatcher/Customer Service

  • Scheduled all service calls for technicians and maintained schedule board.• Dispatched service calls to technicians.• Provided superior customer service in addressing all client requests.

• 

  Mediacom Communications

  Oct 2003 - Aug 2007

  Administrative Assistant to Technical Operation/CSR

  • Provide a maintained agenda and scheduled interviews for human resources department.• Greeted and processed new hire packages with new employee candidates.• Collected employee exit packages and forwarded to human resources for processing.• Manage all FCC Public Files in accordance with the state regulations.• Organized agency wide meetings and coordinate travel arrangements.• Process contractor invoices, collect payroll data, entered on spreadsheet, and forwarded to human resources.• Maintain a working relationship with Operations Manager to assist with daily functions of Cable Company Show less

• 

  Russells Heating & Cooling

  Oct 2007 - Mar 2012

  Dispatcher & Service Dept. Coordinator

  -Manage hourly schedules for the daily operations of service technician team.-Collect time sheets, verified accurate time compared to GPS, entered time for payroll into spreadsheet and forwarded to accounting. -Process service transactions, collect payment for services performed, and maintain records. -Create and process purchase orders, order parts, tracked and forwarded invoices to accounting department. -Develop and maintain a working relationship with all clients to assure excellent customer service. -Routinely sold service agreements, and scheduled routine maintenance for 2,100 service agreement clients on their HVAC equipment. Show less

• 

  Russell's Heating Cooling Plumbing & Electric

  Oct 2007 - Mar 2012

  Senior Dispatch Administrator

  • Manage hourly schedules for the daily operations of service technician team.• Collect time sheets, verified accurate time compared to GPS, entered time for payroll into spreadsheet and forwarded to accounting.• Process service transactions, collect payment for services performed, and maintain records.• Create and process purchase orders, order parts, tracked and forwarded invoices to accounting department.• Develop and maintain a working relationship with all clients to assure excellent customer service.• Routinely sold service agreements to clients based on their needs and scheduled routine maintenance on their HVAC equipment. Show less

• 

  STRUCTURAL MECHANICAL, INC.

  Mar 2012 - Jun 2012

  Service Department Coordinator

  • Coordinate the daily operations of service technician team in addition to manage hourly schedules.• Collect time sheets, verified accuracy, entered time for payroll into spreadsheet and forwarded to accounting.• Create and process service transactions, collected payment for services performed, and maintained records.• Maintain active list of purchase orders, matched with invoices, and forwarded to accounting department.• Answered incoming calls to schedule service appointments for clients.• Processed, sorted & set up supplies for technician availability for daily tasks. Show less

• 

  Thomasson Enterprise dba House Call Company

  Jun 2012 - Aug 2013

  Client Services & Billing Dept. Coordinator

  * Dispatcher & Service Coordinator 6/2012-8/2013-Created and processed purchase orders, work orders, invoices & packing slips.-Maintained online database system, filing claims and processing invoices for 5-6 home warranty companies.-Coordinated proper flow of service transactions, collected payment for services performed, and maintained record accuracy for up to 10 service technicians. -Ordered, followed through and maintained supplies for technician’s availability for daily tasks. -Processed and filed for part and labor warranty items to manufacturer distributors with over 15 vendors.-Assured excellent customer service to approximately 3000 clients, as well as answered phones and guided them to the correct personnel.*Office Manager 9/2015-12/2015-Process mail and distribute as needed.-Set office hours and schedule to support field staff during normal business and after hours.-Complete accounts receivable functions.-Oversee all office, administrative and production staff.-Keep accurate account if time cards and record absences, vacation, personal days etc.-Set up new hire enrollment packages,.-Insure staff accountability for sales and customer service.-As well as many other daily office tasks as needed.Skills UsedSome bookkeeping knowledge, customer service skills and a great attention to detail. Show less

• 

  Thomasson Enterprises

  Jun 2012 - Aug 2013

  Senior Dispatcher/Accounts Receivable Assistant

  • Created and processed purchase orders, work orders, invoices & packing slips.• Maintained home warranty companies database online system, filing claims and processing invoices.• Coordinated proper flow of service transactions, collected payment for services performed, and maintained recordaccuracy.• Ordered, sorted & set up supplies for technician’s availability for daily tasks.• Processed and filed for part and labor warranty items to manufacturer distributors.• Assured excellent customer service to all clients, as well as answered phones and guided them to the correct personnel. Show less

• 

  Atlantic Shores Heating & Cooling

  Oct 2013 - Jun 2015

  Senior Dispatcher/Marketing Assistant/Billing Specialist

  -Manage energy savings agreement, renewal & maintain customer accounts.-Coordinate annual cleaning and maintenance with all clients on heating and cooling systems.-Ensure excellent customer service and maintenance of client database.-Order, supply and recommend parts and equipment to clients as needed. -Coordinate daily technician schedule, follow up and develop accurate accounting of all moneys entered into database for payments received. -Maintain monthly bank auto draft accounts as necessary, including data entry of new accounts. -Possess an in depth understanding of the importance of payment processing and accuracy.-Manage daily technician schedules and processes of daily office tasks.-Coordinate scheduling of service appointments with clients.-Create, process and maintain all office processes, including processing of invoices, work orders and warranty claims.-Conduct weekly billing statements and invoicing to all clients.-Experienced forklift operator. Show less

• 

  Atlantic Shores Heating and Cooling

  Oct 2013 - Jan 2018

  Returned to employment from Dec 2015 - Jan 2018• Manage daily technician schedules and processes of daily office tasks.•Coordinate scheduling of service appointments with clients.• Create, process, and maintain all office processes, including processing of invoices, work orders and warranty claims.• Ensure excellent customer service and maintenance of client database.• Order, supply and recommend parts and equipment to clients as needed.• Coordinate, follow up and develop accurate accounting of all moneys entered in database for payments received.• Maintain monthly bank auto draft accounts as necessary, including data entry of new accounts.• Possess an in depth understanding of the importance of payment processing and accuracy.• Conduct weekly billing statements and invoicing to all clients.• Experienced forklift operator. Show less • Manage daily technician schedules and processes of daily office tasks.•Coordinate scheduling of service appointments with clients.• Create, process, and maintain all office processes, including processing of invoices, work orders and warranty claims.• Ensure excellent customer service and maintenance of client database.• Order, supply and recommend parts and equipment to clients as needed.• Coordinate, follow up and develop accurate accounting of all moneys entered in database for payments received.• Maintain monthly bank auto draft accounts as necessary, including data entry of new accounts.• Possess an in depth understanding of the importance of payment processing and accuracy.• Conduct weekly billing statements and invoicing to all clients.• Experienced forklift operator. Show less

  • Senior Dispatcher/Billing Coordinator

    Oct 2013 - Jan 2018

  • Senior Dispatcher/Billing Coordinator

    Oct 2013 - Jun 2015
• 

  Controlled Condition Corporation

  Jun 2015 - Sept 2015

  Senior Dispatcher

  • Coordinated between service manager and commercial service technicians.• Kept daily rolling schedule for service department workload.• Completed tasks of billing, scheduling, directing phone calls, coordinated vacation, leave and other time off with service manager and service technician.• Built job quotes and upon authorization, bid on commercial jobs as directed.

• 

  House Call Company, Inc. (TM)

  Sept 2015 - Dec 2015

  Office Manager

  • Set office hours and scheduled support staff during normal business and after hours.• Oversaw all office, administrative and production staff.• Kept accurate account of timecards and recorded absences, vacation, personal days, etc.• Processed main and distributed as needed, complete accounts receivable functions.• Set up new hire enrollment packages, ensured staff accountability for sales and customer service.• Supervised all night shift employees and administrative staff.

• 

  Modern Mechanical

  Feb 2018 - May 2018

  Lead Dispatcher

  • Lead dispatcher responsible for the maintenance of technician scheduling.• Took calls from service techs to code off their jobs.• Obtained information needed to get parts for repairs as needed.• Assigned specific service calls to each technician and routed them accurately for time efficiency.• Obtained quotes form Service Manager to relay to customers for repairs to HVAC systems.• Maintained organization within the service department to ensure excellent customer service and tech efficiency. Show less

• 

  City of Raleigh Municipal Government

  May 2018 - Aug 2018

  911 Telecommunicator Trainee

  • Answer incoming calls form the public for emergency and non-emergency needs.• Direct caller to the appropriate personnel or assist them as I was trained to do.• Mark each call with a level of urgency to direct the correct field services.• Communicate with EMS, FIRE and POLICE in the field in direction to locations as well as any information that would assist them on each call.

• 

  Virginia Air Distributors

  Nov 2018 - Apr 2019

  Customer Service Representative

  -Responsible for incoming calls, researching of parts and supplies, placing orders for customer pick up and/or shipping from warehouse.-Assisted in pulling orders with computer automated equipment, printing pick tickets and obtaining accurate signature and proper documentation for items purchased.-Trained with front counter person on performing shelf counts to maintain a proper inventory of the sales floor.-Assisted with the restocking of front counter shelves as needed.-Kept accurate log of all orders pick tickets, purchase orders and invoices incoming and outgoing for the general manager. Show less

• 

  Military Sealift Command

  Apr 2019 - Apr 2022

  -Responsible to the Supply Officer/Junior Supply Officer for performing Supply Department functions assigned in accordance with COMSCINST 3120 and 4000.2 series directives and Program Specific Directives.-Follow procurement, receipt, storage, Quality Assurance (QA) and expenditure procedures for all types of material. This includes proper material identification, handling, inventory management, warehousing, packaging, and transportation.-Assists with configuration validations; processes and updates Allowance Change Requests (ACRs), Fleet COSAL Feedback Reports (FCFBRs) and Configuration Change Reports (CCRs) as directed.-Assists with handling of Hazardous Material (HAZMAT) as directed.-Also assist in the Supply Department requirement of monthly Financial Improvement and Audit Readiness (FIAR) inventories and their submission to Global Stock Control (GSC).-Assists in the proper use of Supply automated programs. Such as Shipclip, Logiquest, OneTouch, eRMS.-Performs research to resolve inventory discrepancies. Investigates stock/record/material discrepancies impacting inventory balances.-Performs physical inventory counts, material inspections and location survey checks. Updates records based on cyclic inspections, and researches receipt discrepancies for record adjustments.-Assists in the development of quality control plans and process improvement initiatives for the purpose of enhancing overall inventory accuracy and accountability. Assists in cyclic inspections and discrepancy processing.-Operate material handling equipment (MHE) (ie. forklifts) Show less -Work as an unlicensed entry level member of the Supply Department crew. Performs general hotel service work such as food handling and preparation, serving meals, busing tables and laundry.-Responsible for the cleaning and maintenance of the staterooms, bathrooms, passageways and common areas of the ship, and assisting the Chief Steward with daily provisions and manning underway replenishment rigs on all classes of MSC civil service crewed ships.-Responsible for cleaning, maintaining sanitation, food preparation, serving and clearing tables during meal times. This includes, mopping, sweeping, dusting, vacuuming and sanitation of multiple areas. Stocking mess halls with utensils, food items and other supplies as needed.-Areas included are the Ward Room Dining Hall, the Chief Petty Officers Mess Hall, the Chief Petty Officers female berthing and lounge, Cargo Mates office, as well as the MSC female berthing and lounge.-Planned, set up and executed large entertainment events onboard the USS Mt Whitney during diplomatic entertaining events.-Performs other duties as assigned.Certificates Held: -Shipboard Helicopter Fire Fighting-Ordnance Hazard Awareness-Security Awareness (MLISEA-561)-SERE 100.1 (CIVILIANS ONLY) Personnel Recovery and Survival Evasion, Resistance and Escape-Rating Forming Part of Navigation Watch (8 hour classroom)-Personal Safety & Social Responsibilities-First Aide & CPR (MLISEA-197)-Trafficking in Person & Privacy Act -Personal Survival (MLISEA-363)-Basic Fire Fighting (MSCATL-53)-High Voltage Electrical Awareness-Shipboard Damage Control -Active Shooter -Fall Protection Authorized Person/End User-Equal Opportunity Awareness Prevention of Sexual Harassment/No Fear Act-DOD Cyber Awareness Challenge Sersion 2019 (DISC-CAC-2019) Show less

  • Military Sealift Command - Administrative Support Government Contractor

    Mar 2021 - Apr 2022

  • Military Sealift Command - Logistics Assistant Storekeeper

    Jun 2020 - Mar 2021

  • Military Sealift Command - Supply Utility Department

    Apr 2019 - Jun 2020
• 

  Elizabeth City Health & Rehab

  Mar 2022 - now

  Certified Nursing Assistant

  -Engage patients with conversation and support daily needs.-Position residents for comfort and to prevent skin pressure problems.-Help with transferring residents in and out of wheelchairs and adaptive equipment.-Ensure residents rooms are stocked with necessary supplies, equipment, and instruments.-Provide activities of daily living for hygiene care, feeding, toileting, bathing as well as other tasks as needed.-Charting of Activity’s of Daily Living (ADL's) for each residents daily activities. Show less

• 

  Chesapeake Regional Healthcare

  May 2023 - now

  Certified Nursing Care Partner at Chesapeake Regional Medical Center

  **Nursing Care Partner II*Demonstrate accuracy in taking vital signs, measuring intake/output, and completing activities of daily living as directed; document data via the electronic medical record*Demonstrate competency in determining orthostatic blood pressures*Perform blood glucose monitoring*Collect, transport, and perform data entry for lab specimens per policy*Obtain blood products from Blood Bank per policy*Effectively notify the nurse of pertinent changes in patient’s condition*Maintain/stock adequate supplies and equipment to include but not limited to patient rooms, med room supplies, and emergency airway supplies at bedside*Follow established routines and utilize supplies and equipment in a cost-effective manner**Clerical Management Activities/Unit Secretary*Process MD orders promptly and accurately via the electronic medical record*Provide clerical assistant for patient admissions, transfers, and discharges*Operate the computer order entry system accurately; utilizes downtime processes and procedures when required*Relay urgent orders immediately to the appropriate staff member*Coordinate scheduling of diagnostic and therapeutic services for patients*Serve as receptionist for the nursing unit*Manage phones and other communication systems to provide effective and timely communication*Take and deliver messages accurately and in a time-appropriate manner*Keep work area neat and orderly*Maintain and order forms, office supplies, and dietary supplies as needed in a cost-effective manner*Assist with safety during emergencies; direct hallway traffic*Demonstrate familiarity and competence with completing necessary procedures:*Transportation arrangements for patients going to other hospitalsCOBRA forms for transfer*Supporting safe transitions of care; copying charts to be sent with patients during transfers*Pick up blood and blood products from the lab*Maintain a working knowledge of equipment Show less