Lorne Lwoya

Experience

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  Coca-Cola Juices Kenya

  Oct 2008 - May 2012

  IT Support Assistant

  • Creation of a detailed IT inventory system which was regularly updated hence covering all IT equipment for the organization.• Improved IT service delivery by dealing with requests with high priority thus making the IT department efficient and dependable.• Management of server backups ensuring daily and weekly backup schedules as well as monitoring those ensuring successful backups.• Reporting to the IT manager on user requests and IT activities on weekly basis. • Monitoring of Citrix environment ensuring optimal performance and preventive maintenance to avoid breakdowns or system unavailability.• Responded and escalated user helpdesk tickets in a timely and efficient manner while maintaining high levels of customer Satisfaction.• Involvement in ERP system management by creating user accounts, issuance of rights and troubleshooting connection issues as they occur. • Installation and maintenance of hardware and software as required. Show less

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  Innovations for Poverty Action

  Jun 2012 - Oct 2014

  IT Manager

  • Decreased monthly internet costs by 40% for headquarter and remote offices while increasing performance• Google workspace management (formerly GSuite) ensuring user creations and edits as required.• Implementation of Cloud Workflow system (Process Maker) for Accounts and Procurement departments to manage the organization’s purchases and payments.• Successfully carried out IT Infrastructure Projects (setup of networks, Internet Service Providers and Security Firewalls) for HQ office relocation as well as remote offices in Kisumu and Kakamega, as Project lead.• Ensuring Efficient service delivery by management of IT service helpdesk whereby tasks were logged and completed within the shortest time possible.• Improved vendor and service provider relations ensuring IT products and services required by the organization are delivered on time.• Development, maintenance and deployment of appropriate IT infrastructure and connectivity solutions for the Kenya country office ensuring secure and efficient flow of information to facilitate operations and decision making.• Successfully upgraded networks from Unmanaged to Managed Networks and setup site to site VPN connectivity from HQ to remote offices.• Scheduled regular maintenance on all systems which reduced breakdowns and support tickets by over 50%.• Created and detailed documentation of the Citrix environment to ensure consistency in usage and operability.• Successful implementation of a new Citrix environment for the Behavioral studies lab which included 2 servers and 70 workstations. • Setup and management of IP Telephony system (Yeastar and Yealink) with connectivity from HQ to all remote offices. Show less

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  Aimkim Technologies Ltd

  Dec 2014 - now

  Information Technology Management Consultant

  • Gathered and documented customer requirements and identified solutions thus translating these requirements into Power App platform designs.• Designed and managed databases to support power platform usage.• Supervised the architecture and deployment of applications within Azure resources.• Created and managed Azure Virtual Server Machines ensuring uptime and high availability for core business systems.• Engaged with development teams to deliver and deploy Web and Mobile applications for ecommerce and point of sale systems.• Organized domain hosting options and solutions for customers to ensure online resources are up and available on the web.• Involved in 8 cloud migration projects, implementing both hybrid and fully cloud solutions. • Creation of Virtual Private Networks to facilitate connectivity to On-Premise resources during the COVID-19 Pandemic.• Facilitated in trainings and overseeing a team of 30 in-house IT officers ensuring success in IT service delivery for customers.• Service desk management ensuring IT requests are handled in the shortest time possible, improving service delivery ETAs by 85%.• Involved in creation and maintenance of IT Budgets ensuring resource allocation to facilitate IT operations.• Designed and deployed both small business and large enterprise IT architecture projects for 40 organizations.• Planned and managed operations of 100+ Windows Servers and Workstations.• Establishment of Disaster recovery and Business continuity protocols using Cloud Data Backup and Critical Equipment Backup policies Show less