Kelley Long (Sinnock)

Experience

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  Nordstrom

  Jun 2013 - Jan 2014

  Sales Associate

  At Nordstrom, I worked on a team of 10 to acquire and retain customers by providing each customer with an individualized shopping experience. I achieved an average monthly goal of $18,000 in sales and earned above-average ranking for sales per hour and units per transaction. I worked 40-50 hrs/wk during the summer and 25 hrs/wk during my sophomore year of college. I created lasting customer relationships and prioritized customer satisfaction.

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  PepsiCo

  Jun 2015 - Aug 2015

  Future Leader Sales Intern

  As a Frito Lay intern, I was tasked with communicating the Company's 'Do Us a Flavor' contest strategy to 1,400 frontline employees. I filmed and edited a video that explained the contest execution guidelines that was distributed nationally, and received recognition from the Company's leadership team.

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  PwC

  Jun 2016 - Aug 2016

  Assurance Intern
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  PwC

  Jan 2017 - Mar 2017

  Assurance Intern
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  PwC

  Sept 2017 - May 2022

  As a Digital Accelerator, I work to digitally up-skill the 4,100 Core Assurance staff andpartners in PwC's Bay Area Pacific Northwest market through the facilitation of one-on-one coaching sessions and planning and execution of office and market-wide events. I have completed ~250 hours of rigorous training in various automation technologies, including data analysis, data visualization, robotics process automation, and coding. I have built countless solutions using these tools to automate audit processes, resulting in thousands of hours of time savings. I utilize Human Centered Design methodology to help teams develop adoption strategies for new technology and to identify opportunities on their audits for automation. I am a spokesperson for PwC's digital strategy, regularly delivering presentations to clients, recruits and new hires to explain how the firm's digital journey increases the value for our clients and employees, and how it fits into the firm's long-term vision. Show less During my time in client service in Assurance, I performed three annual integrated audits for a large, publicly traded technology company, along with several quarterly reviews. I also audited various private clients in multiple industries and gained Risk Assurance exposure overseeing key report testing, change management, IT, and periodic access review controls.I am also involved in various extracurriculars in the PwC Seattle office. I worked with Seattle partners to develop a flexibility initiative to drive conversation around workplace flexibility and help teams implement flexibility plans. I am an onboarding ambassador, helping to ensure new hires experience a smooth transition when starting a career at PwC. I have spent time as a volunteer teaching financial literacy in middle schools through Earn Your Future and have facilitated mock interviews for college students pursuing business careers at HBCUs. I was in charge of the office's monthly Assurance newsletter, and am the current writer of Tech Tips, a quick-read digital knowledge share newsletter that is distributed biweekly to all Assurance staff and partners in the Bay Area Pacific Northwest market. Show less

  • Senior Data Analyst - Client Experience

    Jan 2021 - May 2022

  • Digital Accelerator

    Aug 2019 - Jun 2021

  • Assurance Senior Associate

    Sept 2017 - Aug 2019
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  Centered in the City

  Jul 2020 - Apr 2021

  Freelance Consultant

  Assisted a Seattle-based Leadership and Mindfulness Coach in launching an online self-care subscription service. Aided in business plan creation and customer experience ideation using a human-centered design approach. Created a Squarespace website to host content -- meditations, workouts, recipes, journal prompts and educational resources. Integrated a membership portal into site and developed membership plans. Facilitated pilot phase of program and managed the collection and analysis of user feedback. Show less

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  Alteryx

  May 2022 - now

  • Principal, Customer Success Manager

    Mar 2025 - now

  • Customer Success Manager

    May 2022 - Mar 2025