Daniel Pringle III

Experience

• 

  Aetna, a CVS Health Company

  Jun 2005 - now

  Consults with business leaders at every level of the organization to influence and drive complex learning solutions.Has responsibility for managing and influencing all aspects of a learning initiative, such as planning, coordination, development, and implementation, while prioritizing work, resources, and time.Ensures the training output meets business and performance objective(s) and that all deliverables and due dates are met.Developed tracking documents and processes to ensure all deadlines are met and follow up with Account Team managers directly if the risk of missing a deadline becomes an issue.Uses a variety of educational media and a systematic instructional design methodology to design and develop state-of-the-art training tools and programs for designated Aetna audiences; assesses and reports on the effectiveness of training programs.Successfully managed a team of learning professionals (nurse educators, instructional designers, technologists, and learning consultants) to design and develop company's first member-facing training events. Show less Design, develop, implement, deliver, and evaluate effective business-focused training strategies,tools, and performance improvement programs. Used various educational media and a systematic instructional design methodology to design and develop sophisticated, complex, and enterprise-wide, state-of-the-art training tools and applications.Advanced training strategies to make it easier for learners to transfer knowledge to their jobs.Created a QuickBase database to collect and analyze Level 4 training data. Developed a time tracker database for peers to enter the amount of time they dedicated to tasks throughout the week/year.I have mentored peers on various educational media for content development, adult learning theories, and instructional design practices. Collaborated with 89+ different account teams and our Content Management team to ensure all clients have updated call guides used as a resource for service center representatives.Collaborated with Training Managers and Content Management teams to develop a holistic questionnaire to capture data used for client-specific training lead by a core trainer, quality analyst, or team supervisor.Coordinated with VP’s, Directors, Account Managers, Account Teams, Implementation Teams, Implementation Leads, and Project Managers to coordinate the development and facilitation of training content for 89+ clients during Open Enrollment Season. Show less Developed, installed, and supported e.Learning training tools and programs, using various authoring software tools, to effectively train large and midsize audiences in a cost-effective, educationally sound manner to achieve business goals. Utilized desktop technology to offer a broad range of presentation and delivery strategies, including self-paced video, audio, simulations, and scenarios, to develop a curriculum for the Intranet. Performed quality reviews to ensure the program meets quality and design standards. Ensures e.Learning programs are produced using the appropriate levels of adult learning instructional techniques and evaluation tools. Effectively integrates e.Learning programs into the organization’s technological architecture and learning management system. Researches new e.Learning tools and evaluates such technologies to support training initiatives to improve and facilitate the design and development of e.Learning programs. Supports the roll-out/implementation of e.Learning programs. Show less Use formal instructional design methodology to design and develop performance-based training and educational tools such as job aids, e.Learning, learner guides, how-to-documents, and videos. Consult with senior organizational leaders and workgroups to develop learning strategies to improve organizational performance. Conduct performance analysis to determine the expectations and gaps for the intended audiences.Develop and conduct follow-up assessments to evaluate the effectiveness and ROI of training programs, and incorporate feedback to improve training. Simultaneously participate in and lead multiple project teams. Effectively manage curriculum, reporting, and other relevant administrative requirements through the Learning Management System. Show less My responsibilities include delivering and facilitating training sessions to designated audiences. Collaborated with site management and national curricula design teams to ensure the successful transfer of learning from the classroom back to the job. Monitored learner phone calls, tracked and analyzed quality and processing trends, identified process improvements, communicated, and coached staff to achieve and exceed vital performance measurements.Randomly evaluated external customer contacts to provide developmental feedback to customer service professionals to increase contact handling skills. Consulted with the service centers representatives regarding their scores and trends and participated in the programs' ongoing enhancement to improve its efficiency and effectiveness. Show less Provide professional service to members at all times. Answer questions and resolve issues based on phone calls and letters from our members via oral and written communication. Explain health benefits and assist in accessing care. Work independently and in partnership with others to meet and exceed member's expectations and requirements. Ability to listen to members' requests while accessing, interpreting, explaining complex information, and making notations/changes as needed. Use appropriate language, tone, style, and structure in oral and written communications. Effectively manage conflict and respond to member's inquiries promptly. Show less

  • Learning and Development Manager

    Aug 2021 - now

  • Senior Learning Consultant

    Mar 2020 - Aug 2021

  • Learning Consultant

    Oct 2017 - Mar 2020

  • Instructional Technologist

    Sept 2016 - Oct 2017

  • Instructional Design and Developer

    Sept 2011 - Sept 2016

  • Regional Businesses Customer Operations Trainer

    Apr 2007 - Sept 2011

  • HMO Customer Service Representative

    Jun 2005 - Apr 2007