Consuela Gonzales IPMA-CP

Experience

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  American Cancer Society

  Oct 2005 - Mar 2010

  Counselor

  -Conducted needs assessment of clients through telephone interviews to determine the necessary plan of action. -Assisted clients in setting a quit date, plan coping strategies for trigger situations, and relapse prevention. -Prepared progress reports of client’s goals, and plan of action for behavior redirection. -Provided education on cessation medications and shared community resources regarding support groups or programs specific to clients needs. -Served as Mentor for new Counselors in training.-Participated in American Cancer Society’s Global Initiative program to offer counseling to India by assisting with training new Counselors through feedback delivery and simulated call exercises. Show less

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  CHUNGDAHM Learning

  Jun 2010 - Jun 2011

  English Teacher

  ESL (English as a Second Language) Teacher

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  EPIK (English Program in Korea)

  Oct 2011 - Oct 2012

  Native English Teacher

  ESL education

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  Teacher Retirement System of Texas

  Jan 2014 - Feb 2016

  RETIRE SYSTEM BENEFITS SPECIALIST IV

  Counseled TRS members and provides assistance to school district officials regarding the full range of TRS benefit options.Explained benefit options, including eligibility requirements and limitations and provides general information and referral services on related benefit programs such as Social Security and Medicare.Respond to and resolves telephone inquiries and complaints.Research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms and other issues.Determined and explains benefit options and taxes associated with those options.Determine, recommends and/or implements appropriate actions necessary to resolve issues and process member requests, including informing and/or making recommendations to members and school district officials on necessary actions.Interpret and explains TRS and other applicable rules, regulations, policies, procedures, processes and forms.Receive and processes requests for informational booklets and forms.Skill in Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.Planning, organizing and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment; and completing detailed work with a high degree of accuracy.Analyzing problems and devising effective solutions.Using a computer in a Microsoft Windows environment with word processing, spreadsheet, and other business software.Effective written and verbal communications, including telephone communication and active listening skills.Providing quality customer service Show less

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  National Domestic Violence Hotline

  Dec 2016 - Jul 2018

  Digital Services Advocate

  Healthy relationship educator and trauma- informed advocate for individuals and families affected by intimate partner violence, stalking, and non- consensual dissemination of private sexual images, and sexual assault at a national nonprofit organization that responds to over 30, 000+ contacts per month. Assess victims for immediate danger, suicidal ideation, and develop strategies to navigate unsafe situations; providing mental health resources for individuals requiring immediate safety.Educate victims on federal and state laws governing sexual assault, online harassment, stalking, and non- consensual dissemination of private sexual images. Empower survivors seeking justice about law enforcement policies and procedures for reporting abuse.Research and provide resources about credit rehabilitation options, affordable housing, federal assistance programs, and workplace protections. Show less

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  American Cancer Society

  Jun 2018 - Apr 2020

  Outbound Patient Resource Specialist

  In a call center setting, Manage patient cases for the Transportation and Lodging programConduct needs assessment Coordinated transportation for patients by working with transportation vendors to include UZURV, Yellow Cab, Envoy, and Lyft services.Make outbound calls communicating with patients, vendors or medical team to address patient transportation concerns while maintaining confidentiality according to HIPPA guidelines.Monitor vendors Lyft or UZURV driver location using GPS technology systems specific to Lyft and UZURV online portals and provide real time information to patients.Communicate route information to patients in response to new, updated or terminated rides.Handle information of a complex and confidential nature and document concernsCommunicate with various departments within our Road to Recovery program regarding any and all questions regarding constituent transportation and Lodging requests.Manage 40 or more cases per day regarding new or ongoing patients request for transportation and lodging.Document and update patient case activity.Complete and send problem-resolution emails detailing the type of issue and what kind of resolution is needed to assist patient concerns.Respond to inquiries from constituents, medical staff and or inter office concerns in an accurate, knowledgeable, and efficient manner, bringing to the attention of the supervisor those that are controversial and require the matter to be escalated to higher level management. Use Salesforce to document and update case activity, and set up transportation and lodging requests.Comply with organizational policies, professional and ethical standards, and applicable HIPPA Laws.Provide patients with information regarding ACS programs resources, and other local and national cancer-related resources. Show less

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  City of Austin

  Aug 2021 - now

  Employment and Compensation: Reclassifications, Acting Pay, Bilingual Pay, Retention BonusesFull cycle recruitment Data Analytics & Reporting: pull and analyze reports from various departments, including funding code accuracy, recruitment percentages, criminal background checks, employee separations, and active employee data. Use these insights to ensure compliance and support informed decision-making across HR processes.Workday: Completed 80% of Workday training, with a demo on Onboarding and Hiring scheduled for mid-October. Designated to provide future training once the system launches in December 2024. Show less Assist with Full Cycle Recruitment, Onboarding, Offboarding, HRIS (Banner) tranactions for new hires, employee separations, compensation changes, supervisor changes, reclassifications retention bonuses, and Market base increases.Criminal Background checksDRE'sEmployee Relations investigationsEmployment and Reference check verifications SSPR’s and File checksCollect results of Concentra Physicals and clear candidates for workAudit New hire packets and Employee Relations FilesExternal Job postings to sites such as Handshake and LaunchPadPrepare and submit Interview Invites, Interview confirmations and manage interview scheduleConduct personnel file pick up at different City of Austin locationsOpen Enrollment coordinator for open enrollment eCareer applicant tracking systemProctor exams or assessments for new hires.Handle Covid-19 reports and contact employees who have been exposed or tested positive for Covid-19. Abide by the CDC guidelines and send official letters to employees and their Supervisors advising of quarantine status and quarantine dates. Show less

  • Senior Human Resources Advisor

    Jul 2024 - now

  • Human Resources Specialist

    Aug 2021 - Jul 2024