Donald Raso

Experience

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  Customer Service Inc.

  Jan 1998 - Jan 2003

  Assistant Night Manager

  In charge of up to 12 people to stock, clean and wharehouse products for the Ft. Drum Commissary. Was also in charge of ordering the merchandise.

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  HSBC - Consumer Lending Division

  Jan 2003 - Jan 2009

  Sr. Account Executive

  Provided training and staff management to assist development of a highly qualified team able to provide top level resultsDeveloped sales and marketing campaigns that helped the branch office achieve results in the top 10% of the organization while maintaining exceptional quality and customer serviceCompleted auditing of all branch financials on a monthly and quarterly basis to ensure accuracy and identify areas of improvement to the branch P and LResponsible for sales and marketing of consumer finance products including mortgages, home equity loans and insurance productsConsistently achieved goal by over 200% while maintaining outstanding quality and customer service standardsQuickly identified as an high level achiever and chosen by company to be fast tracked into a management role to help achieve and pursue the organizations strategic goals Show less

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  The Junction Inc.

  Dec 2009 - Jun 2012

  General Manager

  Responsible for all day to day activities including staff management, financial reporting and oversight, as well as sales and marketingRecognized very quickly as an over achiever resulting in a 100% increase in salary due to the exceptional results towards growth and qualityImplemented strategies that helped optimize the cost efficiency of the store while providing stellar growth and training and highly successful staff

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  JPMorgan Chase

  Sept 2012 - Aug 2014

  Purchase Loan Processor/Underwriter I

  Responsible for all aspects of the loan process after application to closing.Process all Conventional and FHA loan typesAccountable for over 3+ million in accounts on a daily basisAdhere to strict deadlines to ensure customer satisfaction while keeping above standard quality

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  ACS Group (American CyberSystems)

  Oct 2014 - Feb 2015

  Relationship Manager
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  JPMorgan Chase & Co.

  Feb 2015 - Aug 2016

  Mortgage Underwriter I

  Balanced the need for loan-volume growth with the equally important necessity of optimum underwriting quality to minimize risk while maximizing profitability Promoted to Chase Private Client and Employee loan lending authority access within the first 6 months due to being 100% error free Ensured loan submittals met internal and external eligibility requirementsProficient in reviewing and analyzing income, tax returns, reading credit reports, identifying potential red flags

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  Homeowners Mortgage, A subsidiary of CoastalStates Bank

  Aug 2016 - Jan 2018

  Sr. Mortgage Underwriter

  Focused on correspondent and retail lending underwriting for Mid-Atlantic and Southeast Markets to ensure effective and efficient loan submission and decision makingEnsured USDA and Conventional loan submissions met eligibility and suitability requirements as well as internal requirements with a 100% Quality and Assurance outcomeEnsured relationships with loan officers fostered positive outcomes for all parties including the client, company and loan officers Consistently exceeded expectations resulting in added relationships and responsibilities including addition to DE Class to further expand responsibilities Show less

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  Atlantic Bay Mortgage Group

  Feb 2018 - Jun 2022

  Underwriter

  Analyze red flags and compensating factors that mitigate risk to the company and structured transactions accordingly, including counter offersResponsible for complex transactions, including the ability to understand and interpret complex financials from multiple or interconnected entities.Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental managementProvides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed. SAR/DE/USDA/PORTFOLIO/VHDA certified Show less

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  First Coast Pool Cleaning

  Oct 2022 - now

  Operations Manager

  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.• Supports back-office and company training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. Show less