Mary Dupler

Experience

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  AT&T Bell Laboratories/Lucent Technologies

  Jan 1987 - Jan 1988

  Software Developer

  Gathered customer requirements and message manual descriptions to design, develop, test, install and maintain quality message-generation software for various applications.

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  AT&T Bell Laboratories/Lucent Technologies

  Jan 1990 - Jan 1993

  Software Developer/Release Coordinator

  Coordinated and scheduled application verification tool deliveries, negotiated and tracked requests for features and aligned verification tool releases with need dates to provide quality products to verification customers.Designed, developed, reviewed, verified and delivered quality software to verification tool customers according to requirements and schedules. Trained customers on multiple verification products, answered questions and resolved tool problems.

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  AT&T Bell Labs/Lucent Technologies

  Jan 1993 - Jan 1994

  Development Environment Engineer

  Developed feature design specifications, hardware proposals and migration plans to coordinate tool conversions and new tool introductions to the SUN platform and 2NCP environment for several verification and reservation tools.Negotiated and tracked requests for features, aligned application verification tool releases with need dates, and coordinated release installation and acceptance testing to provide quality products to verification customers on or before committed schedules.

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  AT&T Bell Laboratories/Lucent Technologies

  Jan 1994 - Jul 2003

  Managed 8 multi-million dollar contracts to deliver complex integrated switching, SONET/PCS and ATM/FR network solutions to Verizon GNI, Global Crossing Ltd. and MCI WorldCom telecommunication companies. Solutions consisted of customer service, billing, voice, data, alarm, and resource management systems, some containing over 15 application systems and 50 infrastructure interfaces.Successfully led, managed and deployed Lucent’s first integrated product solution to Global Crossing Ltd., in London, England. Gained international experience as Lucent’s on-site project manager/customer liaison for 5 months. Facilitated the development of the Global Crossing data center from building construction through to implementation. Proactively led teams of 10-75 technical professionals across organizational and business boundaries to manage project scope, schedules and deliveries of hardware, software and documentation. Worked with project team members and upper management to identify obstacles and resolve, eliminate or escalate issues as appropriate to achieve project/business goals. Achieved all customer acceptance, quality, implementation and revenue commitments. Show less Successfully delivered quality products on accelerated schedules to the AT&T customer and received awards for accomplishments in the areas of teamwork, mentoring, contribution and excellence. Recommended by management to lead and execute multiple concurrent verification projects. Trained new members and new coordinators in scenario development, script writing, verification tool usage, test debugging, product verification and issue resolution. Improved ISO process efficiency by evaluating process documentation, identifying inefficiencies and removing redundant steps to streamline the process. Analyzed requirements, resources, and test plans to accelerate test completion rate. Show less

  • Integrated Offer Project Manager

    Jan 1998 - Jul 2003

  • Verification Coordinator/Quality Engineer

    Jan 1994 - Jan 1998
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  Performance Management

  Aug 2004 - Oct 2005

  Technical Project Manager

  Directed the IOI Server Consolidation project team to analyze the server architectures and infrastructures of 5 Nationwide Businesses and recommended 1.5 million dollars in expense reductions. Managed the AAW Server Replacement project and the replacement of 25 racks of servers.Initiated, directed and maintained relationships with customer executives, managers, consultants, architects, system engineers, specialists and project team members. Assigned responsibilities for tasks, set clear objectives and measures, monitored and communicated progress and results. Show less

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  Nationwide

  Oct 2005 - now

  Managed operations for the NI and ACS CTO organizations and leadership - 2 CTO’s, 10 Solution Architects and 80 system architects. Organized the leadership team building activities, all associate meetings and engagement events. Supported the Architecture Profession and the Technology Community of Practice Leadership – 6 CTOs and 200 architects at various levels. Planned, coordinated and held Architecture Profession Day events and Architecture Profession meetings. Organized, coordinated and held the 2010 Tools Expo showcasing 40 tools and 20 booths. Oversaw the monthly Technology Community of Practice technical sessions for the four technology areas – SOA, JAVA, Data and Mainframe, working with the 4 technology area leaders to drive content and increase participation.Managed operations for NW Bank IT. Prepared Monthly Operation Reviews. Assisted the Bank’s penetration efforts by making Outbound Calls for the CD and Money Market accounts December 2011 promotion. Show less Won the 2006 IT Outstanding Contribution Award for managing and directing the Core, Web and Des Moines server teams to successfully achieve the Net 500 Server Reduction goal. Communicated and monitored progress toward the goal. Identified project risks and issues, and worked with server teams to develop plans, solutions and mitigation strategies.Implemented the PM/SDC Engagement Process by leading a PM, SDC and NSC PMO collaborative project team to define, develop and implement the process, and develop and deliver PM/SDC Sure-Start training with the NSC PMO.Defined RFS Scorecard initiative, charter, scope, goals, plan, process, schedule and resources. Worked with the Service Delivery Team and Web Infrastructure Management to define Service Level Agreements, RFS Scorecard process and RFS Scorecard reports. Designed, developed and implemented deliverables on schedule. Show less

  • Scrum Master

    Nov 2013 - now

  • Operations Leader

    Jun 2009 - Nov 2013

  • Business Consulting Analysis

    Jan 2008 - May 2009

  • Process Improvement Consultant

    Oct 2005 - Dec 2007