Mohamad Hussain

Experience

• 

  Uber

  Oct 2016 - Sept 2017

  Operations Associate

  • Analysed and predicted rider hotspots across Asian and Australian states, enhancing resource allocation and demand/supply planning, which led to a 20% reduction in rider wait times and a 15% increase in overall customer satisfaction.• Streamlined the driver onboarding journey by identifying and eliminating key friction points in the sign-up process and improving user experience.

• 

  The D. E. Shaw Group

  Aug 2018 - Sept 2023

  Senior Operations Analyst

  • Managed a cross-functional team of engineers and product managers using Scrum methodology to design and launch an automated solution for identifying potential duplicate records. This agile approach resulted in a 40% increase in process efficiency by allowing continuous feedback, iterative improvements, and faster delivery.• Designed and implemented control measures, created real-time performance metrics, and established process ownership to reduce operational risk. This initiative led to more accurate risk management and accountability.• Directed the automation of HR workflows by implementing user acceptance testing (UAT) for iCIMS, the Application Tracking System. This resulted in improved process efficiency. Collaborated with engineers and HR teams to ensure technical alignment.• Developed and implemented a new applicant screening method that reduced review time by 97%, from 15 hours to 20 minutes weekly. Collaborated with cross-functional teams, optimizing operations, and improving recruitment efficiency. Show less