Abiel Abuy

Experience

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  Sampo Electronics Philippines Inc.

  Nov 1998 - Jan 2000

  MIS Engineer

  • Reports directly to the General Manager• Check and Maintains the Sampo’s Database Management System • Maintains the Network (Hardware and Software)• Converted the Sampo’s Database Management System • Maintains the computers throughout the Factory (hardware and software)• Performs the Database and Systems file Backup of Sampo’s Database Management System• Conducts Seminar about Microsoft Office Application (Word, Excel and Power Point)• Conducts seminar about the new Sampo’s Database Management System (Product, Accounting and Import/Export Management System) عرض أقل

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  AOL

  Mar 2000 - Feb 2008

  Senior Technical Consultant

  • Reports directly to a Supervisor (coach)• Responds to customer inquires, regarding technical problem notifications. • Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. • Reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.• A Subject Matter Expert (SME) and act as point of contact in the absence of a Supervisor. عرض أقل

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  Corel Corporation

  Feb 2008 - Jul 2010

  Shift Supervisor

  • Team Leader for Phone and Chat Support (North America Region)• Reports directly to Operation’s Manager• Contact customer via email, chat and phones• Handles scheduling and adherence• Responds to customer sales and presales inquiries. • Transfer Customers to the Proper Licensing Department• Troubleshoot technical problem regarding Corel all products. • Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. • Reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.• Handle Refund or Credit Request عرض أقل

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  Corel Corporation

  Oct 2010 - Dec 2012

  SalesForce Admin, Social Media and User Community Monitor (Ottawa, Canada)

  • SalesForce admin and implementation• Manage Salesforce user accounts and user/group policy • Analyze the effectiveness of Corel’s Knowledge base by identifying Knowledge Base gaps• Create and Develop Knowledge Base Articles• Connect and interact with customers thru Corel’s Social Media Properties; Facebook, Forums, Twitter and Blogs, regarding Sales, Customer Service and Tech related question or comment posted by users • Perform administrative role and manage forum users.• Contact customer via email, chat, phones if necessary• VPN Configuration عرض أقل

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  FAMA TECHNOLOGIES

  Jan 2015 - Mar 2015

  SalesForce Helpdesk Coordinator

  • SalesForce Admin (Use, maintain & update system), for responding to customer inquiries via telephone, online networks and email• Coordinate with team to provide quality technical support to customers, requesting support on the Phone or email• Coordinate with internal teams, vendors & customers to ensure the on-time completion of projects by escalating any delay, issues or conflicts to project manager on immediate basis• Analyse weekly, monthly, quarterly & annuals KPIs reports• Provide first line technical support to customers• Ensure staff productivity through daily productivity sheets• Schedule / Shift team for proficient services by managing through the vacation, leave schedule, projects in hand, peak hours & holidays• Participate in quarterly evaluation & annual appraisals of team members عرض أقل

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  International Institute for Languages

  Mar 2015 - Nov 2018

  Operations and IT Support

  Recruitment specialist (main role)• Receive and screen applications from online sources, recruitment agents.• Connect to potential recruitment agencies.• Set appointments, conduct initial interview and assess the qualifications of potential candidates.• Coordinate qualified candidates to Project Coordinator and client’s management team.• Plan recruitment drive, to meet client’s requirementsIT Support (minor role)• Maintain and configure company network connection and equipment.• Coordinate with STC for server-side issue with the internet connection. • Setup, configure and maintain network printer, computer and company-issued smartphone to email server and other tools. • Implement and setup company's file-sharing cloud platform and recruitment’s online tools. • Examines the short and long term IT needs of recruitment department• Manages company website using Joomla CRM • Manages company social media channels; LinkedIn, Twitter Facebook Page.• Assist in the recruitment operations عرض أقل

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  SITE سايت

  Dec 2018 - Apr 2021

  Procurement Coordinator

  - Procurement (Fully Supply Chain Management).- Logistics and Delivery- Develop and implement new procurement and contracting strategies- Contract and Document Management- Vendor management

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  Wasl Technical Information Systems Co.Ltd ( wasltec )

  Apr 2021 - Nov 2021

  Procurement Specialist

  - Procurement (Fully Supply Chain Management).- Logistics and Delivery- Develop and implement new procurement and contracting strategies- CRM Admin/Specialist- Contract and Document Management- Vendor management

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  LAWAZEM | لوازم

  Nov 2021 - Feb 2022

  Operations Coordinator

  Procurement and Logistics (Fully Supply Chain Management).Supply and Vendor management and admin. Benchmarking and market research.Document ManagementVendor relation

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  Mastery House

  Feb 2022 - now

  Procurement Officer

  ● Procurement and Logistics (Full Supply Chain Management).● Supply and Vendor management ● ERP Admin and coordinator● Document Management● Vendor relation