Arjan Rops

Experience

• 

  Logica

  Sept 1999 - Mar 2011

  Project Manager at Logica.PrinceII Foundation and Practitioner certified. Infrastructure consultant: Designing, implementing and migrating Microsoft based environments.Active Directory 2000 / 2003, Windows Server 2003 and VMware. Knowledge of maintaining a (high availability) Windows based infrastructure and processes such as ITIL. Desktop standardization and deloyment: Packaging, Procedures, Life Cycle Management of Desktop automation. How to setup Life Cycle Management for business and standard applications.

  • Project Management

    Jan 2007 - Mar 2011

  • Infrastructure Consultant

    Sept 1999 - Dec 2006
• 

  Ricoh Nederland

  Mar 2011 - now

  Responsible for:- carrying out People Management (managing and developing employees) to optimize the department- managing a team of 25-40 employees at MBO and HBO level at operational-tactical level- optimizing work processes and working methods to deliver a high-quality service- good performance management of the team, for both the individual team members and the departmental result, by realizing the KPI's- coaching Supervisors and have a helicopter view of all relevant Business Processes- achieving the objectives of employees- advising the Technical Service Manager at a tactical level for the Business Service Center- Preventing and dealing with complaints from internal and external customers, in order to achieve optimal customer satisfaction- carry out company policy / vision within the team and (pro) active coaching (change management) Show less Responsible for all contractual and unpaid invoice related customer complaints. Directly reporting to Chief Service Officer.Responsible for:- carrying out People Management (managing and developing employees) to optimize the department- managing a team of 8 employees at HBO level at operational-tactical level- good performance management of the team, for both the individual team members and the departmental result- Preventing and dealing with complaints from external customers, in order to achieve optimal customer satisfaction Show less

  • National Service Manager

    Oct 2024 - now

  • Manager Technical Service

    Jul 2021 - Sept 2024

  • Manager Delivery Services

    Aug 2018 - Oct 2021

  • Works Council Ricoh Nederland

    Jan 2016 - Jul 2021

  • Senior Supervisor Business Service Center

    Oct 2016 - Jul 2018

  • Manager Complaints

    Jun 2015 - Sept 2016

  • Senior Project Manager

    Mar 2011 - May 2015