Radine Branch

Experience

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  The New York Public Library

  Oct 2004 - Mar 2017

  ● Worked as part of a team to provide public service and performed community outreach activities● Entered, processed, checked in and checked out circulating materials● Created and maintained patron records● Provided reference service and instruction to library patrons of all ages using print, media and computer resources in person, over the telephone and electronically● Performed clerical duties● Instructed patrons on the use of the Internet, computer applications and other Library services● Assisted with fines and fees management, collection development/weeding, reserves and opening/closing procedures● Assisted in the maintenance of stacks; shelving, retrieving and arranging of library material Show less • Assisted patrons with computer needs• Supervised all other pages• Calculated and corrected other pages' time sheet• Assists in the maintenance of stacks ; shelving, retrieving and arranging of library material• Clears tables, chairs, and other surfaces of library materials left by users and returns them to proper areas. • Occasional customer contact requiring courtesy, discretion, and sound judgment. • Answers questions and refers patrons to appropriate staff. • Performing clerical duties Show less

  • Library Technical Assistant III

    Oct 2016 - Mar 2017

  • Office aide I

    Sept 2008 - Oct 2016

  • Library Page

    Oct 2004 - Sept 2008
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  Consumer Frauds Bureau, Attorney General Office of Harlem

  Jul 2007 - Aug 2007

  Summer Youth Aide

  • ¬Assisted callers with their consumer complaints• Directed callers to proper organizations• Maintained and investigate open case files• Interpreted housing policies to callers• Performed clerical work

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  The City College of New York

  Oct 2013 - Nov 2014

  ● Processed all invoices, reimbursements, purchase requisitions, purchase orders, honoraria● Maintained disbursement and balancing of petty cash account petty cash account ● Monitored budgets expenditure and monthly reconciliation of accounts● Coordinated with various departments on budget and accounting matters● Promoted healthy relationship with vendors by handling inquiries and rectifying payment issues● Maintained extensive files and records for the unit.● Performed routine clerical work Show less

  • College Assistant

    Mar 2014 - Nov 2014

  • Federal work study

    Oct 2013 - Feb 2014
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  New York State Department Of Motor Vehicles

  Mar 2017 - Jun 2018

  Motor Vehicle Representative

  • Substantial in-person contact with the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.• Operate telecommunication consoles, cameras, cash drawer, photocopiers, fax machines, scanners, calculators, etc.• Responsible for cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.• Assisting the public in processing transactions by entering personal data using proprietary software. Show less

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  American Stock Transfer & Trust Company

  Feb 2019 - Apr 2019

  Temp Customer Service Representative

  • Maintained/updated call center database by entering information• Produced results and maintained required performance metrics• Manually researched contact information for shareholders• Managed a large call volume; solicited shareholder votes and accurately recorded voting instructions• Responded to shareholder inquiries using fact sheets and materials provided• Resolved issues by clarifying, researching and exploring alternative solutions

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  YMCA Counseling Services

  May 2019 - Aug 2019

  Temp Assisstant Billing Specialist

  • Assists in processing insurance claims for Medicaid and Insurance companies for clients that attended various counseling sessions• Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses• Utilize databases in order to maintain clients’ records

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  YMCA of Greater New York

  Aug 2019 - Sept 2021

  Hospitality Agent

  -Enthusiastically greet and welcome everyone who enters the Branch with a smile, as quickly as soon as possible.-Scan all members into the facility access system and ensure there is a photo on file for every member.-Provide hospitality with every interaction, in person and over the telephone.-Use the micro call script, for telephone inquiries, to make an appointment with the prospective member, and provide follow up information for the Sales Team.-Transfer membership inquiries to the Membership Sales & Engagement Director or Specialist, when available.-Offer all guests and prospective members a tour of the facility.-Use professional communication to engage constituents to the Y.-Process program registrations, with a focus on engagement in the programs.-De-escalate difficult situations according to Y standards and utilize the 4 A’s – Apologize, Ask, Acknowledge, Act.-Be knowledgeable of all facility and program offerings in order to provide information to members and prospective members.-Accurately process all transactions in the AS400 database, including facility access.-Reconcile end of shift report for accurate cash handling.-Answer the phone with a smile, in a friendly and inviting manner, using the standard YMCA greeting.-Actively participate in designated meetings, training sessions, fund raising events, open houses, registration and special events. Show less

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  The New York Public Library

  Sept 2021 - now

  Information Assistant

  -Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources-Answers questions from the public in person, over the telephone and electronically-Performs community outreach to promote and increase public participation and use of library services-Assists in planning and delivering library programs for children, teens and/or adults-Instructs patrons on the use of the Internet, computer applications and other Library services-Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures-Ensures patrons follow library policies and procedures-May take responsibility for the facility, staff and operations in the absence of the Library Manager Show less