Suresh Omkar

Experience

• 

  Karnataka Tourism

  Jan 2005 - Jan 2007

  Travel Coordinator

  Confirming Reservations;Managing Tour Finances;Getting everyone to where they need to be on time;Dealing with promoters, venue managers, ticket agents, and the like;Confirming Show TimesHandling School/College Students/Institutions to various Destinaitons in Karnataka - Incharge of enlisting the Karnataka Educational and Non Educational Trips.Taking care of Complete Transportaiton, Hotel Accommodaiton. Guiding for Group Tours and Individual travellers around Karnatka. Billing on travel and Tours end of the day. Show less

• 

  BCD Travel

  Sept 2007 - Apr 2010

  Travel Consultant

  Taking care of Both International and Domestic reservations.Working out the best itineraries for travel originating from India and othercountries.Doing Exchanges (*Changing the reservation which is available on file for the clientto another itinerary as per request*).Intimating customers the schedule changes of the airlines/BaggageConditions/Fare related queries.Maintaining the MIS and DSR reports.In charge of Handling AHT to improve the client data/Process.

• 

  KSTDC Tourism Board

  May 2010 - Aug 2011

  Tour Manager

  Handling School/College Students/Institutions to various Destinaitons in Karnataka - Incharge of enlisting the Karnataka Educational and Non Educational Trips.Taking care of Complete Transportaiton, Hotel Accommodaiton. Guiding for Group Tours and Individual travellers around Karnatka. As a Travel Coordinator Handing end to end trips for small groups to Large groups upto 100 Students at a time.

• 

  Corporate Nest

  Sept 2011 - Jan 2012

  Travel Specialist

  Best rate negotiation skills of any of the hotel on globe.Attending several phone calls at a time and providing customers with requiredinformation about the hotel products, packages, services and facilities.Coordinating with all the hotel/Apartments in order to bring the best possibleresults.Arranging suitable accommodation for employees, Close to the Work location andBudget provided*.Arranging the Check in/Check out according to flight details without missing it.Proficiency in building and maintaining good rapport with vendors and employees.Dealing with the customer inquiries about the hotel facilities and reservationpossibilities; either in person or on phone.Recruiting Eligible candidates for the current organization. Checking theirback ground experience, Certificates with regards to Character, WorkExperience and other valid documents.Keeping eye on the improvements of the particular process.Ability to survive stressful situations during seasonal peak crowd periods.Suggesting ways to the corporate companies with the sole intention to save theTravel expenses. Show less

• 

  GIC Global Travel (GET INN CORPORATE)

  Jan 2012 - Jan 2023

  Director Of Operations & HR Activities

  Additional Responsibility: Handling School/College Students/Institutions to various Destinaitons in Karnataka - Incharge of enlisting the Karnataka Educational and Non Educational Trips.Taking care of Complete Transportation, Hotel Accommodaiton. Guiding for Group Tours and Individual travellers around Karnatka. And Other Responsibilities: Developing and executing the company’s business strategiesProviding strategic advice to the board and chairpersonPreparing and implementing comprehensive business plans to facilitate achievementHiring, training, and preparing call center representatives to respond to customerquestions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performancestandards through AHT, Service Level, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational issues and suggesting possible improvements.Monitoring and evaluating agent performance, providing learning or coachingopportunities, and taking corrective action, if necessary.Preparing reports and analyzing data to assist management as they determine callcenter goals.Working with other supervisors and management team members to support agentsand maximize customer satisfactionFollowing with Customer Support Team/Agents must attend the calls in 2-3 rings. Show less

• 

  Podar Education Network

  Jan 2020 - Jan 2023

  Tour Manager - Karnataka Region

  Key Roles: Responsible for organizing, Planning and Conducting trips, travel and tours for all the hub schools. To make sure that travel runs smoothly from venue to venue without any issues. Responsible for logistics, confirmations, Planning, damage Control.

• 

  Ktini

  Nov 2022 - now

  Creative Director

  Advertisement Videos