Arbab Ahmed .

Experience

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  Developed Technology

  Apr 2007 - Jan 2010

  CMS Office

  • Install and manage SQL Server and Access Database. • Create Dynamics reports as per requirements on MS Access. • Managing Backup and restoration of databases• Resolve hardware issues.• Receivables & Stock in trade inventory system.• Stock valuation• Audit and reconciliation of Stock.• Depart, labor and product costing.• Stock Report to Management.• Manage C.M.S software.

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  Saudi Binladin Group (SBG)

  Feb 2010 - Mar 2017

  Senior Technical Support Specialist

  •Act as an escalation point for the Service Desk, researching and resolving more complex or time-consuming issues particularly concerning software installation and use, virus/malware removal, email and calendar access and sharing.•Providing tier 1 technical support and assistance to sub technicians.•Providing Technical support and assistance to VIP staff proactively to avoid any ambiguity.•Configuring and controlling all voice conferencing equipment and providing live support during critical conference calls.•Identify and repair common software problems on Windows desktops.•Monitor and respond to support requests using an automated helpdesk system. Provide appropriate responses or escalate problems as necessary.•Liaise and collaborate with the service providers of IT Services, as well as third-party suppliers, to understand difficult, multifaceted IT issues and develop solutions.•Keep abreast of support-related technical developments, e.g. new operating systems, new applications and tools, keeping service desk colleagues informed of the possible impact on Company IT Services.•Develop and deliver short training or briefing sessions for Service Desk colleagues•Take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and development•Create and maintain standard desktop images through Acronis Imaging for remote deployment. •Actively contribute to a culture of continual service improvement•Undertake other reasonable duties as required•Configures and maintains help desk software and data•Provides direct customer support: attempts to resolve user problems without dispatching technical support staff when possible•Guides, advises and informs Help Desk Analysts as to appropriate procedures.•Performs related office work: submits reports detailing number of service calls received, how many were resolved according to established time frames•Generates the "Reports" available as part of help desk software عرض أقل

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  Riyad Bank

  Jul 2018 - Oct 2020

  Technical Support Specialist
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  Noon

  Nov 2020 - now

  Information Technology Support Engineer