Marlene Parker

Experience

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  Unipart Group

  Jan 1998 - Jul 2006

  Business Analyst/Project Manager

  • Managed the IT development and support team responsible for the Surestock e-procurement system.• Worked with commercial and operational teams and drove through new e-commerce initiatives within this fast moving and dynamic environment.• Proposed and managed technical and business process changes in order to develop new opportunities within e-commerce. • Responsible for customer integration and ran customer support groups to determine needs. Prioritised and built the product roadmap, delivering on customer promises and fulfilling expectations.• Managed client workshops to gather requirements to build and enhance the e-procurement solution. Show less

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  Basis

  Aug 2006 - Feb 2009

  Business Analyst/Project Manager

  Company Description: BASIS Ltd is an independent change management consultancy specialising in innovative transformation with a reputation for successful delivery of high-risk change. Worked on client sites implementing solutions for clients such as Sita (waste disposal and recycling), London Borough of Islington (government) and Highways Agency (government).Achievements: Sita- Implemented a web-based COTS procurement and invoice payment system and integrating it with the current financial system. This was a demanding project delivering to tight timescales and transforming the current way of business. Collaborated, influenced and managed client, supplier and stakeholder relationships and liaised with clients to ensure the currency, quality, and integrity of the procurement system.Highways Agency– Implemented business change management through consolidation of IT programmes; contribute to the blueprint design, defining the future state, performing gap analysis, and setting governance in place to manage the delivery of the programme, covering processes, organisational structure, technology and information.London Borough of Islington – Managed the office relocation adopting government principles of SMART working. Show less

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  Dun & Bradstreet UK

  Mar 2009 - Aug 2010

  Consultant Project Manager

  • Projects ranged from medium to large-scale international development projects to consultancy based work in order to deliver new point-of-arrival technologies. • Working with clients in Germany, Portugal and partners in Canada to develop and deploy country-specific enhanced monitoring capabilities. • Responsible for acquiring third party software. Investigated, priced and scored multiple alternatives. Produce options and recommendation proposals and build a supporting business case for the decision makers.• Used Jira wallboards to lead, direct and coordinate cross functional project teams consisting of internal and external staff, including developers, business analysts, architects and quality assurance staff.• Successfully delivered a range of other projects including,o monitoring for Germany, enabling the Bisnode team to increase their market share within the Global arenao a new score for Canadian businesses based on technical specification provided by the analytical team. This brought Canada on par with the US, introduced industry Norms and PAYDEX as well as utilising external sources such as Moody’s and Macro-economical data. Show less

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  LexisNexis

  Sept 2010 - Mar 2011

  Senior Project Manager

  • • Senior Project Manager responsible for starting up a programme to deliver a multi-million pound investment, expanding the business and increasing market share. • Worked closely with the senior responsible owner and senior stakeholders to build the business case, created the programme governance structure, roadmap and strategy – setting the programme up for success. • Delivered a programme strategy pack to the board and managed initiation of the programme, reporting weekly to the CEO of Europe. This included all aspects of the programme including, go to market, recruitment, office expansions and moves (office lease and fitting).• Created governance structure and set up guidelines for stakeholder reporting within the programme construct.• Ran initial workshops to align project deliverables with business strategy, create technical roadmaps and deliver high level schedule.• Implemented product enhancements using Agile scrum methodology. Show less

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  Dun & Bradstreet UK

  Mar 2011 - Sept 2012

  Senior Project Manager

  Senior Project Manager responsible for managing multiple software development projects ranging from large programmes to medium enhancements:• Managed projects to improve D&B data and enrich the bureaux. This included data migration of existing sources to centralised data banks and implement standard ETL software at D&B to bring in new data sources. • Managed Digital Transformation programme of the bureau, implementing various IT work streams to improve bureau performance and matching. • Implemented the Comprehensive Reporting programme of work comprising of multiple work streams i.e. comprehensive channel, data migration, platform infrastructure re-engineering and revamping the Check-your-credit website. This was a large-scale technology and business transformation programme. Responsibilities:• Managed the delivery of multiple concurrent projects including integration projects with a mixture of in-house development and 3rd party vendor systems.• Define scope, created Project Initiation documents and identified success and acceptance criteria. Managed the delivery to specified criteria, ensuring compliance with IT governance processes.• Agreed outcomes and implemented solutions whilst ensuring that roles and responsibilities were defined, priorities set and business expectations met. Show less

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  Dun & Bradstreet

  Sept 2012 - Aug 2017

  Achievements:Re-platformed end of life mainframe application and database to latest MySQL and .NET technology. Managed data migrations, reconciliation, audit as well as the delivery of the front-end changes.Implemented Comprehensive (customer repayment history) reporting through the integration of multiple existing and new data sources.Introduced the use of Jira to the test teams to track progress and provide summary reports to senior stakeholders.Responsibilities:• Defined scope, developed business cases, initiated the program, planned and executed the work. Managed the delivery to business value, delivering cost savings whilst adhering to the governance framework.• Managed large cross functional teams and brought in off-shore team to supplement resources. Managed full systems development life cycle including design, development and testing.• Provided leadership at a team and senior level and negotiated issues and solutions across the division and organisational boundaries including with the client group(s) and internal and external stakeholders; • Supported Program Management Office teams ensuring that project planning, execution, dependencies and controls are properly integrated in large and complex transformation projects.• Managed People & Change, Customer Analytics & Design, Policy & Evaluation, Digital Transformation, Technology Strategy & Enablement and Financial Management.• Provided leadership to build the capacity of the delivery teams and integrated capabilities across DnB.• Ensured the delivery of client engagements to the highest quality by implementing the right program and project management disciplines. Show less

  • Program Manager

    Sept 2015 - Aug 2017

  • Program Manager

    Sept 2014 - Aug 2015

  • Program Manager

    Sept 2012 - Aug 2014
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  NAB

  Sept 2017 - now

  Conversational IVR (Interactive Voice Response)Pivotal in the definition of the digital IVR transformation strategy and streamline work across the platform to deliver business value and benefit in line with senior management expectations.Shaped, defined, initiated and executed the large business-critical and complex Digital transformation program through technology enablers, communications, change management and transition strategies. Obtained buy-in from senior Business and Technology stakeholders across multiple business units, fostering effective partnerships between these groups.Introduced and managed discovery and elaboration sessions and worked through ambiguity to define the target state architecture with stakeholders from AWS, Digital and Call centre technology architecture. Implemented target state architecture through cutting-edge Amazon Connect / Lexbot products, setting the pathway to digital and speech channels, aiming to reduce the number of calls and transfers within the call centre.Workforce Management System (Aspect) on CloudManaged the strategic “Banker Anywhere” initiative from initiation to completion, delivering complex business integration through the implementation and deployment of a Cloud-based workforce management system, online training and change portals for more than twenty Business Units. Re-platformed Aspect Workforce Management System onto the AWS Cloud. This included commissioning of infrastructure, account setup, data migration and database relocation, enabling the decommissioning of technology thus reducing the risk of unsupported and legacy systems.Developed and modified strategies and policies to address complex issues throughout the delivery cycle and devise solutions to ensure the achievement of outcomes and objectives. Show less Managing regulatory change at NAB:• Managed 100% Post program and successfully implemented process change aiming to have 100% of Business & Private Bank related lending activities completed by the Business Fulfilment Centre.• Initiated the Securities Controls Program to address 6 critical risks identified through an internal audit. Managed business integration and change at a leadership level, shaping the business to deliver on the APRA commitment to complete 100% of Business & Private Bank related lending activities via the Business Fulfilment Centre. Managed technical and business streams within the Security Controls Programme, including Securities Systems Replacement, Portfolio Reporting and Security Controls Framework within Business Lending portfolio. Show less

  • Program Manager

    Oct 2018 - now

  • Program Manager

    Sept 2017 - Sept 2018