Shiwangi Jaura

Experience

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  Centennial College

  Sept 2019 - Mar 2020

  Software Engineer Intern

  Designed software configuration to meet multiple website system hosting requirements. Designed and implemented backend models and API endpoints for complex workflows. Worked in fast-paced development environment with complex project attributes. Collaborated effectively with team members while maintaining strong sense of individual responsibility.Collaborated with design, product and engineering teams to enhance core applications. Shadowed team engineers to learn new skills.Made various forms using ASP.NET MVCTested databases and performed bug fixes. Show less

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  Peregrine Protection

  Jun 2020 - Mar 2023

  Assisted in troubleshooting the technical issues using ALARM-NET; Microsoft office and provided timely customer support to ensure the continuous improvement of client’s business by increasing 10% productivity. Maintained 100+ investigations for previous service tickets, prepared financial documents accurately using Micro key software and MS Excel while escalating risk issues.Successfully managed and prioritized multiple operational services to deliver high-quality work on time using Microsoft office, resulting in 95% positive feedback from clients and stakeholders.Lead the team of 5 technicians while making arrangements to schedule visits for clients, which results in great team work and collaboration.Encouraged the team members to provide feedback for the services to boost the client engagement; fostering a culture of integrity and accountability. Show less

  • IT System Support Specialist & Operations

    Mar 2022 - Mar 2023

  • Security Supervisor

    Jun 2020 - Feb 2022
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  City of Toronto

  Jun 2023 - Jun 2023

  Ballot Deputy returning officer

  Managed small voting place with 5 other staff members while following correct procedures. Issued ballots and ensured forms are filled correctly. Greeted voters while utilizing excellent customer service skills.

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  Behance

  Jun 2023 - Dec 2023

  UX/UI designer
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  City of Toronto

  Jan 2024 - now

  Community youth Supervisor

  Assisting in the selection, training, oversight and evaluation of youth workers , while contributing to various youth activities which boost the youth engagement by 50%. Implementing immediate actions to deal with emergency incidents or problems outlined in Divisional Policies and Procedures, while making sure 50 + youth members are safe and secureEnsuring all equipment and supplies are available to meet safety standards while making proper records of data.Planning various activities such as Arts, Camps, Ski for youth using Planning worksheet; helps engaging youth 100% with other team members. Show less

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  The Home Depot Canada

  Apr 2024 - now

  System Engineer