Mateo Nicolás Crespo

Experience

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  Piqueros Patas Azules Inn

  Dec 2015 - Sept 2016

  Guest Services Supervisor

  • Supervised 7 office staff members in daily tasks and performance.• Directed all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.• Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.• Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

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  Lugano Suites Hotel

  Sept 2016 - Jul 2017

  Overnight Manager

  • Managed a 20-room full-service boutique hotel.• Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.• Assisted hotel guests with check in and out procedures in a courteous manner.• Created and maintained spreadsheets and entered all financial information on a daily basis.

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  Hotel Van Zandt, a Kimpton Hotel

  Aug 2017 - now

  Client Services Specialist

  • Assisted with Front Office duties including greeting and register guests in a 300+ room hotel, reviewing billing and detailing hotel amenities.• Organized amenities and activities for future arrivals with various hotel departments as well as third party vendors and restaurants.• Recognized for excelling on the creation and supervision of ridiculous guest experiences "Kimpton Moments"• Created weekly playbill highlighting events around the city.• Solved guest issues and fulfill guest requests in a timely and professional manner. Show less

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  Advantage Travel Ecuador

  Jun 2019 - now

  Hotel Manager / Cruise Director

  • Supervised daily operations of brand new, 18-room hotel with staff of 20+ employees & crew members.• Directed all day-to-day operations with focus on reputation, staff productivity and operational efficiency to provide safe and enjoyable guest experience.• Managed hotel team of 4 housekeepers, 3 chefs, 3 waiters and 2 barman, promoting positive work environment through effective communication, active engagement and hands-on assistance.• Planned customized itineraries for guests, which included visiting and sharing with local communities and wildlife activities, resulting in the promotion of local tourism. Show less