Anil Kumar

Experience

• 

  GENPACT

  Aug 2013 - Nov 2016

  Working on Client Targets/expectations and delivering the same, mapping daily performance to understand/analyze where are we heading towards, planning and executing the plan accordingly to meet the Target. Team Managing. Attrition Managing. Performance Managing. Monitor the Team members performance and giving feedback accordingly to improve thier performance.

  • Team Leader / Managment Trainee

    Feb 2015 - Nov 2016

  • Process Associate

    Aug 2013 - Jan 2015
• 

  SYKES

  Dec 2016 - Nov 2021

  Worked as an Assistant Manager for Fintech/Finance process, handled a team of more than 110 FTEs, 5 Team Leads, 3 QAs and 1 Trainer Worked as a Team Leader for chat process for an American Bank. Role is to handle a team of 15-20 members, ensuring to meet SLA agreed by client, providing feedback and coaching to direct reportees on timely manner to drive operation smoothly.

  • Assistant Manager

    Feb 2018 - Nov 2021

  • Team Leader

    Dec 2016 - Jan 2018
• 

  TaskUs

  Dec 2021 - Dec 2022

  Operations Manager

  I have an overall of 9+ years of experience, currently working as an Operations Manager at TaskUs India Pvt Ltd for an Airlines Company.During these years, I have worked in Customer Service, Finance/FinTech, Banking and Collections. Have got experience in Voice, Semi-Voice, Non-Voice, Chat and Emails LOB.Rich experience in People Management, Client Services, Process Management and Resource Hiring.Prior to TaskUs, worked with Sykes India Pvt Ltd and Genpact India Pvt LtdBeen rewarded as the Best Lead of the year, Superstar of the year, and won Zero Attrition contest twice in row.LEAN Certified. Show less

• 

  Accenture in India

  Dec 2022 - now

  Operations Manager