Experience

• 

  Louetta road baptist church

  Jun 2006 - Oct 2016

  Student pastor/various

  I served in many areas at LRBC for about 10 years. My various duties included: web administration using WordPress, podcast production, janitorial, worship service presentation production using media shout and propresenter, live sound operations, video production/editing using adobe premiere, light duty maintenance, Bible teaching and preaching, and other miscellaneous duties. I was voted into the role of Student Pastor after serving for about a year as interim in that position in July of 2015. I do not have any formal education. Show less

• 

  Harris county central technology services (cts)

  Jan 2008 - May 2011

  Customer care specialist

  Contract employee. Provided assistance to citizens of Harris County answering the main switchboard for Harris County Government.

• 

  Newfield exploration

  May 2011 - Mar 2013

  Office services assistant

  Provided non-technical support for all employees in various capacities. Assisted with office moves, office set up, delivering desks/furniture to employees from surplus, assisted with internal FedEx billing audits to ensure that personal shipments were billed to the employee and not the company.

• 

  Harris county universal services

  Mar 2013 - now

  • Assistant Director, 311 Customer Experience

    Jun 2023 - now

  • Senior Manager, 311 Customer Experience

    Mar 2022 - Jun 2023

  • Customer Service Manager

    Dec 2020 - Mar 2022

  • Customer Care Specialist - Lead

    Mar 2013 - Dec 2020