Experience

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  Ticketmaster new zealand

  Dec 2013 - Jun 2017

  Box office supervisor

  Supervision of staff members within the Box Office, and extended customer service when issues arise that require my expertise to be solved. As a supervisor I have also been required to enhance my skills with Ticketmaster's PCI ticketing system, particularly with balancing accounts, dealing with COMPS and Holds, and pulling sales reports. This leads to my role as FOH liason, often working closely with venue FOH or security to ensure the event is a success.

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  Silo theatre

  Jan 2016 - Mar 2016

  Ticketing and subscriptions assistant

  This was my first experience as the immediate point of contact for a company's dedicated customers. I provided direct customer service and technical skills processing their 2016 season ticket purchases. This included my skills booking using PCI and learning to use the ticketing system Patronbase. I also took on certain admin roles within the office, and helped to reach out to schools for their coming national tour of "The Book of Everything".

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  Auckland philharmonia orchestra

  Sept 2016 - Dec 2016

  Ticketing assistant

  Processing 2017 Season subscriptions; included phone operation, workflow management and customer service. Confident use of the Tessitura operating system. Box Office face to face service with customers and resolution of any ticketing errors.

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  Auckland arts festival

  Jan 2017 - Mar 2017

  Ticketing assistant

  Assisting in the crucial weeks leading upto and during the Auckland Arts Festival. Working with our ticketing manager to ensure the ticketing team create a great experience for all of our customers leading up to the show. Fixed term role which I have filled in 2017 and now in 2020.

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  Auckland racing club

  May 2017 - Mar 2019

  Sales and ticketing manager

  My role has been to manage all hospitality sales for each race-day held at Ellerslie Racecourse, and work with the clubs marketing team to make sure we were reaching out to potential audiences and working towards my portion of the annual sales budget. I also managed all administrative aspects of our ticketing software Seat Advisor Box Office, building our online shop using this software each year, and as such was a direct part of the event programming and ticket pricing process. This extended to managing ticket sales and working together with our events team on racedays to make sure the day’s events run smoothly. Show less

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  Ellerslie events centre

  Mar 2019 - May 2019

  Project coordinator - pop-up globe

  Helping co-ordinate the Pop-up Globe with the Ellerslie Events Centre team for their 4th Season!

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  Auckland arts festival

  Mar 2019 - Mar 2019

  Front of house staff

  Working as a member of the Front of House team in the Speigeltent for the 2019 Auckland Arts Festival, with a focus on looking after the festivals "Blanc de Blanc" cabaret.

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  New zealand film festival trust

  May 2019 - Sept 2020

  Admin & ticketing manager
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  Pop-up globe

  Nov 2019 - Jan 2020

  Sales and ticketing manager

  Managment of all ticketing and box office needs for Pop-up Globe Auckland's Farewell Season.

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  Auckland arts festival

  Jan 2020 - Mar 2020

  Ticketing assistant

  Assisting our Ticketing Manager with day-to-day festival ticketing needs, including management of internalcomps and school bookings.

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  Ministry of health new zealand

  Mar 2020 - Sept 2020

  Site manager - managed isolation facility

  - Set up of x3 Managed Isolation Facility (MIF) hotels in Auckland (first as Site Admin, then as Site Manager), including establishing site operations spaces for each inter-agency team who would operate on-site with us- First point of contact for entering guests, providing a briefing on what their stay at the MIF will entail- Acted as liaison between the site team and hotel management with regard to health administration matters- Responsible for coordinating/collating information relating to guest movements into and out of the MIF for use across all agencies operating onsite during these onboarding and exiting processes- Maintaining up-to-date forms and resources for health teams onsite, including guest information documents when alert levels created changes- Ensure that all health protocols are being adhered to by the wider team, and where appropriate providing feedback on health procedure compliance- Collating and communicating welfare needs and managing these to resolution Show less

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  Counties manukau district health board

  Sept 2020 - Oct 2020

  Wellbeing coordinator

  Direct transition from Ministry of Health role, as CMDHB took over operations of the Auckland MIQ sites.

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  Auckland arts festival

  Jan 2021 - Apr 2021

  Ticketing assistant

  Assisting our Ticketing Manager with day-to-day festival ticketing needs, including management of internal comps and school bookings.

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  Iticket

  Apr 2021 - now

  • Account Manager

    Mar 2022 - now

  • Customer Support Coordinator

    Apr 2021 - Mar 2022
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  A fool's company

  Jan 2022 - now

  Producer

  Producer for Theatre Collective 'A Fool's Company'.