Experience

• 

  Toyota motor sales, usa, inc.

  Feb 1992 - Oct 1994

  Technical Assurance Department; Responsible for chassis and brake related quality issues on Toyota and Lexus vehicles. Duties included analyzing field product reports, customer relation files, warranty data, and inspecting warranty return parts. Participated in new car quality surveys, and Toyota/Lexus competitive vehicle tests. Evaluated proposed product improvements, and wrote technical reports to provide information to Toyota Motor Corporation (TMC) Engineering & Manufacturing sections. Initiated or issued bulletins to provide dealers and field personnel with updated technical information. Show less North American Production Quality Department; Identified and reported, until resolution, technical/product quality issues affecting customer satisfaction with Toyota Motor Manufacturing (TMM) produced Camry models and body concerns on TMC produced Camrys. Maintained close/ongoing communication with TMM, TMC, field, and dealers to gather information concerning TMM and TMC Camry production issues and planned countermeasures. Planned and participated in new model quality surveys at TMM to ensure high product quality on the Camry. Maintained, visited, and collected technical/product quality information from 20 Technical Support Dealers in the U.S. for TMM Camrys. Show less

  • Product Engineer

    Feb 1993 - Oct 1994

  • Associate Product Engineer

    Feb 1992 - Feb 1993
• 

  Central atlantic toyota distributors

  Oct 1994 - Jul 1997

  Customer service operations manager

  Analyzed dealership’s parts and service department operations, identified weaknesses and recommended corrective measures. Maximized performance versus objectives in areas of service and parts sales, customer satisfaction, customer retention, training, and dealer profitability. Ensured compliance with established policies and procedures for warranty administration and general business practices

• 

  Toyota financial services

  Jul 1997 - Sept 2004

  Represented Sales Development Department and field interests on Executive level committees, including Insurance Planning, Insurance Pricing, and Technology Review Committees. Worked with internal departments, including Product Group, Legal, Marketing and the Central Customer Service Center within the TFS organization, as well as with related Toyota corporate departments and outside vendors to ensure field requests were appropriately addressed. Developed ideas garnered from the field and through other industry sources, conducted research for market viability and examined regulatory and legal issues in relation to these proposed products. Show less Responsible for the development of a Loss Control program for Vehicle Service Agreements. This entailed taking a concept program and implementing the program to consistently identify trends for high loss ratios and make recommendations to dealership personnel for corrective action. The Loss Control program included, preparation, scheduling, coordinating, and conducting dealership consultations. Consultation packages were revised after each dealer visit to incorporate new ideas or to improve on the presentation of the consultation material to dealership personnel. Show less

  • Sales and Product Development Manager

    Feb 2004 - Sept 2004

  • VSA Product Operations Manager

    Jul 2002 - Feb 2004

  • Service Operations Manager

    Oct 1998 - Jul 2002

  • Loss Control Consultant

    Jul 1997 - Oct 1998
• 

  Coldwell banker holman premier realty

  Jan 2005 - Jan 2015

  President / principal broker

  Supervise 25 to 30 Real Estate agents for both Listings and transactions. Manage day to day operations of a busy real estate office. Day to day operations includes, Marketing, Advertising, supervision of staff, Accounting and financials

• 

  Banc home loans

  Aug 2015 - Jan 2017

  Loan officer; nmls #: 1405816

  Residential Loan Officer offering USDA, FHA, VA and Idaho Housing Home loan programs. We offer Residential Mortgage loans in 48 States, including Idaho, Oregon, and Washington. Banc Home Loans offers loans for Refinancing, cash-out refinances, Self Employed borrowers, Portfolio Products as well as Down Payment Assistance Programs. We also offer one time close loans for new construction, this saves the new home owner money with less closing costs and fees!

• 

  Guaranteed rate

  Jan 2017 - Mar 2017

  Vp of mortgage lending - nmls#: 1405816

  NMLS#: 1405816

• 

  Fairway independent mortgage corporation

  Mar 2017 - Jun 2019

  Mortgage loan officer. nmls#: 1405816
• 

  Finance of america mortgage llc

  Jun 2019 - Oct 2022

  Mortgage advisor - nmls#: 1405816

  Finance of America - NMLS #: 1071

• 

  American pacific mortgage - nmls #1850

  Nov 2022 - now

  Mortgage loan officer - nmls#: 1405816

  Licensed in OR, ID, WA, NV, UTLicensed under the Oregon Consumer Finance Act www.nmlsconsumeraccess.orgEqual Housing Opportunity