Peter Ward

Experience

• 

  Shulton (GB) Ltd (taken over by Procter & Gamble in 1990)

  Nov 1989 - Jun 1991

  Research And Development Technician
• 

  Procter & Gamble

  Jun 1991 - Oct 2016

  • Provided technical support on the IT systems in use across the site including infrastructure, personal PCs, telephones and application/software support.• Programmed, tested and validated several local applications using Microsoft Access and Excel Visual Basic to improve productivity in production• Co-ordinated patching and re-boot of local servers to maintain cybersecurity compliance with no interruption to production.• Developed site standard to document all computer systems to improve training and support of the individual computer systems.• Conducted annual Control Self- Assessments (CSA) to ensure compliance with company policies achieving the internal target rating of 8 in the 3 CSAs for IT; Operation System Management, Application Management and IT Asset Management.• Developed Corrective and Preventive Action plans to correct identified gaps found in CSAs.• Site System Owner for the Quality module of Plant Applications providing coaching, training and support to end users. Show less • Improved, maintained and managed key Quality Assurance systems at various times, these included Quality investigations, Validations , Written Procedures and Product Quality Measures.• Performed Self-Improvement audits for system compliance across different departments including production, making and warehouse• Implemented Plant Applications as a new tool to document and record quality results to improve compliance in quality release processes and provided training and on-going support to all users on site.• Company Regional owner (EMEA) for Product Quality Measures system providing input to global policy and coaching/training to sites across EMEA. • Monitored Quality action plan completion and sharing with site leadership during monthly reviews.• Writer of Quality procedures including training of personnel using power-point presentations.• Exceeded expectations in achieving a benchmark rating in the company internal audit program for improvements made to the Quality Investigation system.• Completed Quality investigations using IWS tools such as Unified Problem Solving (equivalent to six sigma methodologies) Show less • Managed a team of 5-people providing daily direction setting, decision making, personnel appraisals and development plans.• Developed improvements to the QA Release process by simplifying the paperwork and check process using IWS tools (5S, WPI).• Provided support to the Release team and the packing operations to investigate off-quality incidents.• Performed and documented the Annual Mock Recall validation, tracing selected products from manufacturing through the supply chain to the customers• SAP QM Key User providing coaching, training and support in the use of SAP QM (Quality Module). Show less

  • IT Technician

    Jan 2012 - Oct 2016

  • Quality Systems Leader

    Jan 2006 - Jan 2012

  • Quality Assurance Release Team Leader

    Jan 2000 - Jan 2006

  • Quality Assurance Technician

    Jan 1996 - Jan 2000

  • Quality Control Laboratory Technician

    Jun 1991 - Jan 1996
• 

  Coty

  Oct 2016 - Apr 2018

  IT System Specialist

  • Provided technical support on the IT systems in use across the site including infrastructure, personal PCs, telephones and application/software support.• Created and led the on-site Digital champion network. A cross-site team of key users responsible for supporting the IT department to train and roll-out major changes, e.g. OS upgrade, new software, and to provide feedback on IT systems and processes.• Used RemedyForce (service desk application) to record and track service tickets to ensure SLAs and user requirements are met.• Identified, tested and implemented new Training Manager Software to record and track site personnel’s training requirements and completion.• Key site role in the 12 month merger and integration project including :o Developed and executed plan to migrate and upgrade all personal PCs (Desktops and Laptops) from Windows 7 to Windows 10. A total of 420 PCs were upgraded.o Managed a team of 7 contractors hired to support the Windows 10 migration project., including planning, prioritisation and reporting.o Implemented a local IT Kiosk, and drop-in sessions for end users to visit and ask IT related questions, e.g. how to perform a specific calculation in Excel, how to write Excel macros/visual basic.o Provided technical support and troubleshooting to identify, code and test bug fixes for locally programmed applications (Microsoft Access / Excel Visual Basic) in addition to normal day to day user assistance guidance and training.o Global team liaison proving reporting and integration to ensure seamless communication between local site and global teams during the parallel integration of multiple commercial sites, plants and distribution centres.• Site System Owner for the Quality module of Plant Applications (a powerful operations management solution for process manufacturers, that collects and analyses data, and helps manage highly automated fast-moving processes) providing coaching, training and support to end users. Show less

• 

  HM Revenue & Customs

  May 2018 - now

  •Elicited and refined Business Requirements and translate into supplier consumable artefacts; • Gathered, documented and helped to verify information relating to business analysis and requirements activities; • Applied appropriate analysis techniques to support the business in articulating requirements; • Led and supported meetings/workshops with IT suppliers and other key stakeholders. • Ensured VFM in all aspects of the requirement delivery. • Analysed, validated and provided direction on IT requirements – ensuring they remained within scope.• Provided system knowledge and functional expertise to stakeholders. • Identified and documented and mitigated risks and issues, escalating where appropriate. • Role Model HMRC’s values, displaying professional behaviours • Worked within different delivery methodologies including Agile/Scrum/Waterfall • Supported the transformation of HMRC systems into the new strategic platforms. Show less

  • Senior Service Manager

    Feb 2019 - now

  • Design & Development Analyst

    May 2018 - Feb 2019