Sekitto John Bosco

Experience

• 

  Airtel Uganda

  Oct 2007 - Jan 2014

  - Revenue and Traffic Reconciliation- Fraud Analysis- Process Assurance- Systems Audit - Ensure Airtel Money Implementation- Systems audit, monitoring and tracking for Airtel money platform- Investigative and Fraud management- System performance / Maximization of revenue - Employee benefit management- Payroll management- Monitor Company Audits - Monitor and organize all Company trainings- Reporting • Resolve all customer complaints raised by the call center• Generate weekly and monthly reports for the customer care team• Analyze customer care complaints to identify business areas of interest

  • Revenue Assurance and Fraud Analyst - Process

    Oct 2011 - Jan 2014

  • Mobile-Commerce Transaction & Assurance Officer

    Jan 2009 - Oct 2011

  • Compensation & Benefits Officer

    Sept 2008 - Dec 2008

  • Prepaid Administrator - Customer Care

    Oct 2007 - Sept 2008
• 

  Smile Communications

  Jan 2014 - Jan 2015

  Revenue Assurance Manager
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  Smart Mobile

  Feb 2014 - Oct 2014

  Revenue Assurance Team Leader

  - Developed a Revenue Assurance Section within the Organization- Implemented new controls, policies and procedures - Developed Reporting templates, timelines and procedures - Implemented Simbox system to capture fraudulent traffic- Assured all new applications e.g DVAS (Dealer Voucher activation System), TMI Cognos (BI tool), Mobile Money application, Electronic Voucher Application, KYC application etc- Assisted with IN Migration- Assisted with National Roaming testing, implementation and Reporting Show less

• 

  Smile Communications Uganda Limited

  Nov 2014 - now

  Revenue Assurance Manager

  - Ensure Maximization of Revenues and Minimization of Costs;- Assure & implement policies and procedures to minimize risk of Fraud- Cash and Stock management - Lead commercial team on Voice Implementation (VoLTE)- Revenue reporting and others....