Boss M

Experience

• 

  Wirpo Infotech

  Jun 2014 - Aug 2015

  Desktop Support Engineer

  • Assembling Desktop computers• Installation of hardware device and drives• Installation and maintenance of antivirus (SEP)• Installation and troubleshooting MS applications• Installation and configuration of SAP application• Installation and maintenance of Customer software’s• Installation and maintenance of printers• Showed 100% implementation of software throughout INDIA (SEP, LWMS, SAP)• Installation and maintenance of Customer software’s by RDP in Different location. Show less

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  Tata Consultancy Services

  Sept 2015 - Feb 2017

  Service Desk Analyst

  Roles:SD-L2/L1 SME• Ticket assignment.• Provided re-fresh training/ New process training.• Monitored calls and forecasting volumes.• Handing VIP users calls.• On call assistance provided to the Agents. • Handled RCAs.• Preparing Team report (Weekly and monthly).• Weekly Quality check in (Tickets, calls and emails) and provide feedback to the Team• Handled P1 and P2 case and coordinating with Incident Management team• Provided support to Client application.• Installation and troubleshooting the application (MS office, SEP, SAP, etc.)• Handled Desktop and Laptop issues.• Worked on Service-now ticketing tool.• Provided globalized voice support via Remote desktop support.• Constantly holding 100% CSAT Show less

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  Tata Consultancy Services

  May 2017 - now

  1. Requirements Gathering: Collaborate with stakeholders to gather and document business requirements related to identity and access management 2. Analysis: Analyze existing IAM processes, policies, and systems to identify areas for improvement and optimization.3. Solution Design: Creating a functional specifications and design solutions to meet business requirements. 4. Workflow Development: Configuring SailPoint's IdentityNow platforms to automate identity and access management processes and workflows.5. Integration: Work on integrating SailPoint with other IT systems and applications to ensure seamless user provisioning and deprovisioning. 6. Role and Access Modeling: Define and model roles, permissions, and access controls within the SailPoint IdentityNow system.7. SOD Policy Enforcement: Implementing access control policies within SailPoint to enforce security standards.8. Testing: Conduct testing, including unit testing, integration testing, and user acceptance testing, to ensure that the SailPoint solution meets the specified requirements.9. Training: Provide training and support to end-users and administrators on using SailPoint products effectively.10. Troubleshooting: Identify and resolve issues related to SailPoint configurations, access requests, and user provisioning.11. Compliance and Auditing: Ensure that IAM processes and configurations comply with regulatory requirements and support auditing efforts.12. Continuous Improvement: Stay updated with SailPoint product updates and industry best practices to continually improve IAM processes and systems.13. Collaboration: Collaborate with cross-functional teams, including security, IT, and compliance teams, to align IAM strategies with overall business objectives.14. Reporting: Generate reports and dashboards to monitor the performance and security of identity and access management processes. Show less • Recruiting Hire-New associates/Re-fresh training/New process training.• Analyzing the process gap in existing automation or existing process and proposing the solution to Dev team for new enhancement.• Working on Internal project activities like (Separation of exiting department or implement of new Department organization Set-up in AD) along with BAU support.• Analyzing monthly ticket forecasting and driving the teams towards a target.• Analyzing the process gaps on existing workflow and initiating the call with other team to understand their challenge and providing a solution.• Handled ISO 27002 Audit and provided ARTEFACTS for “Access Controls” from UAM/IAM perspective.• Handling escalation calls, CSAT/DSAT calls, client calls.• Preparing Team report (Daily, Weekly, monthly, MSR (Monthly service report)).• Handling (P1, P2) escalation tickets.• Developing a Powershell script for bulk activities and to extract AD dumps.• Identifying a gap in the IT form and Proposing changes• Testing IT form, Automation and providing a Sign-off.• Developing for Quires to extract (SLA report, Dashboard, ticket info) a. Ticketing tool: Service Now• “OU” creation and AD template creation for specific Business function or Department.• Creation of user accounts and amendments via manual process and automation.• Creation of Security groups and amendments via manual process at AD end.• Creation of Distribution list and amendments via manual process at AD end.• Creation of FM accounts/Ghost account/ and amendments via manual process at AD end.• New Shared drive creation/Restriction/Access provision and Amendment via manual process at AD end.• Creation of Security group and amendment via manual process at AD end.• Email address creation and Amendments manual process on O365 server • Testing IT forms and automation post enchantment.• Providing access to client application via SGs.• Write a script to extract AD dump like (SG, DL members info) Show less

  • SailPoint IdentityNow Business Analyst

    Nov 2022 - now

  • Team/Technical Lead for Active Directory

    May 2017 - now