Wendy Holmes

Experience

• 

  Telecommunications Network, Inc.

  Jan 1990 - Jan 1993

  Billing and Office Manager

  Managed the office operation of a telephone answering service. Responsible for the direct supervision of 25 staff associates. Coordinated work schedules, training, and resolved customer complaints, billing and purchasing disputes. Processed claims and adjustments for customer invoices. Responsible for accounts payable, accounts receivable, bank deposits and reconciliations. Accountable for hiring, training and terminating office personnel.

• 

  Soalco Products Company, Inc.

  Jan 1993 - Jan 1997

  General Manager

  Managed the daily operation of the front office and warehouse for a small distribution company. Responsible for the direct supervision of 10 staff associates. Restructured office organization and created effective business plans. Performed extensive costing analysis of all company products and computed product rates. Negotiated cost and delivery for the purchasing department, vendors and suppliers. Developed inventory control processes and prepared daily customer invoicing. Analyzed monthly gross profit reports and strategized marketing concepts for national and international accounts. Resolved customer complaints, billing disputes and purchasing discrepancies. Responsible for hiring, training, and terminating office and warehouse personnel. Show less

• 

  Verizon

  Jan 1997 - now

  Supervised 40 staff associates with 10 direct reports in a 24x7 E9-1-1 call center operation. Investigated E9-1-1 network outages and responded to media relations and New Jersey’s Office of Emergency Telecommunications Services (OETS) on FCC reportable events. Lead supervisor for the largest E9-1-1 agencies in the world, New York City Police and Fire departments. Established curriculum and training for associates’ developmental improvement. Provided coaching and feedback on employee performance and created action plans to effectively motivate employees. Show less

  • Sr. Engineer Specialist

    Jan 2013 - now

  • Supervisor

    Jan 2003 - Jan 2013

  • Network Technician

    Jan 2000 - Jan 2003

  • Business Office Consultant

    Jan 1997 - Jan 2000