
Khaled A.
Total Quality and Standards Department Manager

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About me
Manufacturing, Project Management, Quality Management, and Process Improvement Specialist- MEng, PMP, RMP, and Six Sigma Black Belt
Education

University of Toronto
2010 - 2013Masters of Engineering Industrial Engineering
Al-Jami'ah Al-Urdunia
1990 - 1995B Sc. Industrial Engineering
Experience

TEAM International
Oct 1995 - Jan 1997Total Quality and Standards Department Manager• Managed the Quality Management Consulting activities at Amman, Lebanon, Riyadh and west bank offices • Prepared annual projections and budget for the year for Amman Office• Managed the marketing efforts of the ISO 9000 consulting business in Jordan, Saudi Arabia and Lebanon. This included preparing technical and financial proposals• Manpower requirements planning and recruitment for department’s staff• Fully conducted some ISO 9000 consulting projects, and supervised the others

Abu-Ghazaleh& Co.Consulting/Member of Talal Abu-Ghazaleh Organization
Jan 1997 - Sept 2009• Managed management consulting projects in the fields of quality systems (ISO 9001), restructuring and reorganization, costing and profitability, ERP implementation, policy framework, feasibility studies, and productivity and efficiency enhancement• Implemented business processes and policies analysis and improvement assignments as well as quality management consulting projects throughout all project phases (planning, kick-off, training, gap analysis, design, documentation, and implementation)• Delivered many training courses in the field of quality assurance/management, operational systems documentation and implementation, Internal Quality auditing, Environmental Management Systems, Occupation Health and Safety, and project management Show less
Regional Consulting Director
Feb 2003 - Sept 2009Quality Consulting Manager
Jan 1997 - Feb 2003

ISO - International Organization for Standardization
Jan 1998 - Sept 2024Technical Committee 176 member- AKMSThe ISO technical committee responsible for drafting the ISO 9001 series of standards.

Simfit – A Division of Job Skills
Nov 2009 - Feb 2010Project Manager• Managing the projects to be implemented at Simfit, both IT and business related, from the vision stage and through the planning, execution, monitoring, and controlling stages, until projects are successfully closed.• Planning, organizing, directing, controlling, and evaluating the activities of organizations that analyze, design, develop, implement, operate and administer computer and telecommunications software, networks, and information systems.

The Home Depot Canada
Mar 2010 - Mar 2015Risks and issues management for field projects, project management for strategic projects, and process development and improvement advisory. Managing Supply Chain Improvement Projects including process improvement, systems enhancement/implementation, new facilities deployment (included processes, systems, hardware, equipment, facilities, manpower, construction, security, safety, and transitioning) and existing facilities enhancement projects!
Project Manager Strategic Initiatives- Merchandising Services
Feb 2012 - Mar 2015Project Manager- Supply Chain
Mar 2010 - Feb 2012

TAg-Consult member of TAG-ORG
Mar 2015 - Aug 2017Advisor to The ChairmanProviding advice to the Chairman, about the operation, profitability, performance, and development of management and quality consulting projects.Abu-Ghazaleh & Co Consulting provides a wide range of management and economic consulting services including, but not limited to, Organizational restructuring, management standards certification (ISO management standards), feasibility studies and business plans, strategic planning, process improvement (productivity and profitability), job design and HR systems, and many other specialized advisory services. Show less
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Toronto Transit Commission (TTC)
Aug 2017 - May 2018Quality Management Specialist-ContractDeveloping and implementing a quality management framework at the IT Services Department covering projects and IT services.

Express Scripts Canada
May 2018 - Aug 2021Senior Manager Quality ProgramsExpress Scripts Canada strives for quality excellence and continuous improvement that make it possible for its clients and customers to live a better life. Lean thinking, quality improvements, and re-engineering are at the core of its drive for success. My role in this mission is to establish corporate Quality Assurance Program, utilizing the existing infrastructure of processes and metrics, and continuing to build the program to meet contractual requirements.

Sheridan College
Jan 2019 - Sept 2024Faculty Member- Part TimeTeaching Six Sigma, Lean, Value Stream Mapping.

Cleveland Range
Mar 2022 - nowPlant ManagerManufacturing/production leadership, facilities, production planning, manpower management, productivity and output, material and resources, lean process improvement, efficiency solutions.
Licenses & Certifications

Certified Manager of Quality and Organizational Excellence (CMQ/OE)
ASQ - World HeadquartersJun 2006
Certified Six Sigma Black Belt
ASQ - World HeadquartersMay 2017
Risk Management Professional (PMI-RMP)
Project Management InstituteFeb 2017
Project Management Professional (PMP)
Project Management InstituteJul 2007
Volunteer Experience
Volunteer Expert
Issued by PMI Lakeshore Chapter on Jan 2010
Associated with Khaled A.
Languages
- arArabic
- enEnglish
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