Adel Alabed

Experience

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  S&A computer services Aleppo

  Feb 2008 - Apr 2010

  IT Specialist

  Maintenance technician in the maintenance department.RESPONSIBILITIES- Supporting users regarding Desktop PCs, products and services- Diagnosing and treating IT problems- Documentation and tracking of a ticket’s service status, including “time to solve”- Installing and uninstalling hardware and software using available installation tools- Interfacing with users, service desk- Diagnosing hardware and software status with available tools, correcting and forwarding errors- Documentation of current hardware and software to keep configuration management up to date Show less

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  SAMA Computer services Center

  Feb 2012 - Aug 2015

  IT Support Engineer

  RESPONSIBILITIES- Supporting users regarding Desktop PCs, products and services- Diagnosing and treating IT problems- Documentation and tracking of a ticket’s service status, including “time to solve”- Installing and uninstalling hardware and software using available installation tools- Interfacing with users, service desk and external suppliers- Diagnosing hardware and software status with available tools, correcting and forwarding errors- Documentation of current hardware and software to keep configuration management up to date Show less

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  Fairtec GmbH

  Jun 2019 - now

  Information Technology System Engineer

  -Managing and upholding a diverse server environment of over 60 servers, encompassing both Windows and Linux platforms, to consistently achieve a 99.9% uptime. -Additionally, taking charge of administering a LAN supporting 70+ users / Devices and overseeing the functionality of the servers.- Azure AD + MS365 administration.- Supporting users regarding Desktop PCs, products and services- Diagnosing and treating IT problems- Documentation and tracking of a ticket’s service status, including “time to solve”- Installing and uninstalling hardware and software using available installation tools- Interfacing with users, service desk and external suppliers- Diagnosing hardware and software status with available tools, correcting and forwarding errors- Documentation of current hardware and software to keep configuration management up to date Show less