Vishal Gupta

Experience

• 

  Imperial Life Sciences (P) Limited

  Jan 2008 - Jan 2010

  Responsible for managing sales for the entire instrumentation division across North India for brands like Agilent, Caliper Life Sciences, BioScan, Invitrogen, Thermo Scientific etc. Managed a overall sales target of 700K USD and also managed a team of 2. Worked as a technical expert for the instrumentation division for brands like Agilent, Invitrogen, Caliper Life Sciences, BioScan etc across northern India

  • Territory Sales Manager

    Jan 2009 - Jan 2010

  • Product Specialist

    Jan 2008 - Jan 2009
• 

  Bio-Rad Laboratories

  Jan 2010 - Jan 2016

  Key account manager

  Responsible for managing more than 1M USD sales quota for the entire life sciences portfolio across West Bengal and North Eastern states. Also responsible for customer engagement activities including product presentations, demonstration, submitting tender bids and negotiations. Managed close to 8 channel partners in the region and mentored 2 colleagues into their respective roles.

• 

  Elsevier

  Apr 2016 - now

  As the Senior Customer Success Manager for the UK market, I am responsible to drive customer experience excellence, ensuring value realization, and optimizing the usage of Elsevier's portfolio of products and services. My primary responsibility is to develop and maintain strong relationships with our customers, understanding their needs, challenges, and goals to deliver tailored solutions and maximize renewal efficiency. In this new role, I will be collaborating with my colleagues across UK and Ireland to develop customer-centric strategies leading to outstanding customer experience. As a Senior Customer Consultant in addition to existing responsibilities, I will also be responsible for driving the Better Together messaging in the region by working closely with Books SSMs & AMs. I will also be mentoring the new CCs in the team with an intent to expand our customer outreach even wider. Designing and executing on customer specific strategic engagement plansTo ensure perceived value and proper use of Elsevier products.Extending and further developing the relationship network with the aim to support further revenue development of Elsevier products and services in the region.

  • Senior Customer Success Manager-UK

    Jan 2024 - now

  • Senior Customer Consultant-UK & Ireland

    Jan 2022 - Feb 2024

  • Senior Customer Consultant- South Asia

    Jan 2021 - Jan 2022

  • Customer Consultant- South Asia

    Apr 2016 - Jan 2021
• 

  UKSG

  Feb 2023 - now

  UKSG Committee Member for Education & Events

  The Education and Events Subcommittee develops and organises seminars, webinars and events to support professional training and development within the scholarly information community. As a member, I work with other members in conceptualizing and executing educational events for the librarians, research officers and others interested in these domains. http://www.uksg.org/committees