Rachael A Burroughs

Experience

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  Excellus BCBS

  May 1994 - Feb 2024

  In this leadership role, I am the architect of company-wide operational efficiency improvements through the strategic management and oversight of a commercial sales department. My Selected Accomplishments Include:•Being recognized as Salesperson of the Quarter for exemplary revenue generation and relationship building.•Achieving a 95% customer account retention rate based on efficient customer service and communication.•Propelling business development initiatives forward by supervising sales team employees, setting and tracking account targets, monitoring sales metrics, and identifying areas for growth.•Exceeding sales goals in areas of retention and growth by utilizing existing and potential customer networks.•Acting as a key liaison for external clients and developing positive relationships/problem solving all customer needs.•Overseeing customer account management, including negotiating contracts and agreements to maximize profit.•Analyzing, calculating, and interpreting financial data to support the organization’s goals and objectives. Show less As an Account Service Representative, I was entrusted as an organizational collaborator and communicator with clients regarding questions, concerns, and benefits, while simultaneously recording budgetary transactions, auditing client files, and processing financial transactions. My Selected Accomplishments Included:•Organizing, coordinating, and facilitating the development and implementation of group benefits.•Communicating with external group customers to accurately explain details regarding group benefits.•Operational leading daily administrative tasks meant to support sales consultants in the retention of group accounts, and to assist groups in the understanding of policies and procedures related to their benefits.•Generating substantial collateral for the groups benefit structure, which resulted in increased organizational and financial returns.•Researching and resolving outstanding issues related to group accounts.•Implementing communication processes to increase customer satisfaction and improve retention results.•Assuming ownership of assigned customer accounts and related financial needs. Show less

  • Process Manager

    Dec 2019 - Feb 2024

  • Account Sales Manager

    Jul 2009 - Dec 2019

  • Account Service Representative

    Oct 2005 - Jul 2009

  • Database Specialist

    May 2000 - Oct 2005

  • Medical Billing Specialist

    Sept 1997 - May 2000

  • Customer Service Representative

    May 1994 - Sept 1997
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  Blue Cross NC

  Jan 2024 - now

  Sr Account Implementation Analysis