Winfred Gachunga

Experience

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  GoDown Arts Centre

  May 2022 - Dec 2022

  Projects Manager Trainee

  Projects Management for the #ArtXchange programPrograms AssistantFront Office tasks(Making and receiving calls for the firm)

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  Dimension Data

  Feb 2023 - Jun 2023

  Project Manager

  Streamline Vendor Management:• Coordinate with a network of vendors to complete surveys for wireless and fiber requests, ensuring optimal service selection for diverse client needs.• Negotiate and share competitive quotes with internal stakeholders, securing approvals for service installations.Promote Sustainability and Efficiency:• Optimize resource utilization by managing decommissioned kits, recovering equipment for reuse, and minimizing data remnants.• Spearhead data cleansing initiatives to reduce waste and ensure responsible equipment handling.Project Management Expertise:• Successfully do internet installation projects on time and within budget.• Develop and communicate project plans to clients, promoting transparency and collaboration.• Engage key stakeholders at each stage, ensuring adherence to established procedures and channels.Post-Installation Client Care:• Proactively follow up with clients after installations, guaranteeing satisfaction with service quality and alignment with expectations.• Cultivate positive client relationships, fostering opportunities for growth and expansion.Utilize Technology for Efficiency:• Leveraged Microsoft Project to establish clear timelines and track progress towards completion goals.• Monitored task execution in real-time, ensuring alignment with client expectations and timely delivery. Show less

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  Dimension Data

  Sept 2023 - Mar 2024

  Service Delivery Manager

  Responsible for:Driving client satisfaction: Delivering services that consistently exceed expectations, as defined by service agreements and contracts.Proactively resolving client issues: Partnering with clients to identify and solve problems quickly and effectively, leaving them with a positive resolution.Building strong client relationships: Regularly engaging with clients through calls and meetings, ensuring their needs are understood and exceeded.Continuously improving service delivery: Actively collecting client feedback and using it to optimize processes and procedures, striving for excellence.Resolving client complaints efficiently: Taking ownership of concerns, investigating thoroughly, and providing timely and thorough solutions.Ensuring SLA compliance: Creating and managing SLA reports that accurately reflect service performance and meet client requirements. Show less

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  Alx_africa

  Jun 2024 - Dec 2024

  Data Analyst student

  Professional Foundations-Leading self-Leadeing others-Technical skills-Time management-Critical thinkingThese skills comes in handy at any firm and they are rarely introduced to us in uni. Self awareness and self regulation are the stepping stones to being empathetic and sympathetics for better decisions in any firm

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  Fintech-Group

  Jul 2024 - now

  As a Projects Officer, I effectively manage our initiatives with financial institutions, including SACCOs and banks. I conduct reviews at their convenience, ensuring that communication is clear and consistent. I prioritize selecting resources with the appropriate skill sets for specific tasks, and I am committed to meeting deadlines while ensuring that all aspects are well-organized. I believe that strong communication is key to success, and I am confident that this approach enables me to deliver exceptional results. Show less

  • Projects Officer

    Oct 2024 - now

  • Projects Administrator

    Jul 2024 - now