Jodie DeShong

Experience

• 

  Bauer and Foss wine distrubtor

  Jan 1991 - Jan 1993

  Sales Manager

  I worked with Clients and Sales Rep entered the wine orders in the system and Managed others that did this job. I also managed the Warehouse employees to make sure all wine order where ready to go for next day delivery.

• 

  Maytag

  Oct 1993 - Sept 1996

  Dispatcher

  Highly motivated Dispatcher and Receptionist. I was a Dispatcher which schedule house visit for repair Technician and did Tech calls over the phone.

• 

  Sprint

  Aug 1996 - Sept 1999

  Lead Customer Service Representative

  • Effectively handled customer complaints, billing questions and payment extension/service requests

• 

  AT&T

  Jun 2001 - Dec 2016

  Customer Service Sales Representative

  • Managed a high volume workload within a deadline-driven environment.• In-depth knowledge of maintaining positive customer relations by means of proper handling of all phone calls, in keeping with established procedures • Known for exercising discretion, and judgment when handling problems• Ability to give accurate and detailed information to customers• Well versed in recognizing customers’ requirements and cross selling to meet those requirements• Dedicated and detail oriented: high level of accuracy and strong attention to detail• Effectively handled customer complaints, billing questions and payment extension/service requests• Ability to maintain focus and a steady work pace in high pressure, fast paced environment• Strategic-relationship/partnership-building skills, including the ability to listen attentively, solve problems creatively, using tact and diplomacy to find common ground and achieve outcomes Show less

• 

  Cwa Union

  Sept 2001 - Dec 2016

  CWA 4310 Vice President

  Motivated union representative possessing excellent union advocacy abilities and strong knowledge of workers’ rights and labor laws. Achieved a position within the CWA Local 4310 initially as steward moving up the ranks to acting President of CWA Local 4310 with more than fifteen years’ union experience, possessing strong negotiating skills, organizing skills, expense reports, excellent writing skills, and terrific oral and verbal communication skills. Negotiated collective bargaining agreements, provided member representation, managed grievances. Assisted with New and internal organizing, engaged in member mobilization, coalition building. Participated and organized Labor Management Partnerships. Show less

• 

  Just go play

  Jan 2017 - now

  Founder

  Non profit organization raising money for kids to play sports

• 

  Johnson Controls

  Sept 2017 - now

  Customer Account Manager