Sylvain MONCEAU

Experience

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  SIEDI

  Sept 1991 - Jun 1997

  IT systems engineer

  MS windows NT servers administrationStudy, analysis and development of HMI using DBMS ProgressInstallation and users training in France, Portugal and Belgium

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  Bouygues Telecom

  Jul 1997 - May 2013

  Implement and manage an offshore SAP Service Center in India (50 people) :- Sourcing : specifications, bids analysis, negotiation- Contracting : service agreement, service catalog, financial annex - Change management : workshops leader, IT process formalization - Management : steering committee (in English), escalations management- Budget follow-up (2.5M€/year) : invoices check, consolidation, financial statements - Continuous improvement : organize and implement the improvement plans Show less

  • SAP Service Center Manager

    Oct 2009 - May 2013

  • Support and Governance Manager

    Jun 2008 - Sept 2009

  • Technical System Manager

    Mar 2007 - May 2008

  • QoS and Testing Manager

    Jul 1997 - Feb 2007
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  Synapsys SAS

  Jun 2013 - now

  Continuous improvement on IT user support process- Projects transition from Build to Run : change management for IT teams of the user support chain- Run improvement action plans- Final users meetings animation : from preparation to follow-up of the field visits- Business key users animation : annual meeting and related action plans- Management of quaterly meetings beetwen business and IT directorsContext : more than 10 000 final users ; projects : workstations upgrade from Windows XP to Windows Seven and Citrix virtualization, Microsoft Office 365 and Windows 10 upgrades Show less

  • Transition Manager

    Oct 2019 - now

  • Transition Manager

    Apr 2015 - Oct 2019

  • Senior Service Delivery Manager

    Jun 2013 - Mar 2015