Sylvain MONCEAU

Sylvain MONCEAU

IT systems engineer

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location of Sylvain MONCEAULes Clayes-sous-Bois, Île-de-France, France

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  • Timeline

  • About me

    Transition Manager at Synapsys SAS

  • Education

    • Université Paris Nord- Paris 13

      1990 - 1991
      DUT Information Technology
  • Experience

    • SIEDI

      Sept 1991 - Jun 1997
      IT systems engineer

      MS windows NT servers administrationStudy, analysis and development of HMI using DBMS ProgressInstallation and users training in France, Portugal and Belgium

    • Bouygues Telecom

      Jul 1997 - May 2013

      Implement and manage an offshore SAP Service Center in India (50 people) :- Sourcing : specifications, bids analysis, negotiation- Contracting : service agreement, service catalog, financial annex - Change management : workshops leader, IT process formalization - Management : steering committee (in English), escalations management- Budget follow-up (2.5M€/year) : invoices check, consolidation, financial statements - Continuous improvement : organize and implement the improvement plans Show less

      • SAP Service Center Manager

        Oct 2009 - May 2013
      • Support and Governance Manager

        Jun 2008 - Sept 2009
      • Technical System Manager

        Mar 2007 - May 2008
      • QoS and Testing Manager

        Jul 1997 - Feb 2007
    • Synapsys SAS

      Jun 2013 - now

      Continuous improvement on IT user support process- Projects transition from Build to Run : change management for IT teams of the user support chain- Run improvement action plans- Final users meetings animation : from preparation to follow-up of the field visits- Business key users animation : annual meeting and related action plans- Management of quaterly meetings beetwen business and IT directorsContext : more than 10 000 final users ; projects : workstations upgrade from Windows XP to Windows Seven and Citrix virtualization, Microsoft Office 365 and Windows 10 upgrades Show less

      • Transition Manager

        Oct 2019 - now
      • Transition Manager

        Apr 2015 - Oct 2019
      • Senior Service Delivery Manager

        Jun 2013 - Mar 2015
  • Licenses & Certifications

    • ITIL v3 foundation

      EXIN
      Mar 2013
    • MCP Windows NT

      Microsoft
      May 1996
  • Honors & Awards

    • Awarded to Sylvain MONCEAU
      ITIL v3 certification EXIN Mar 2013 certified ITIL v3 Foundations