Michael Morgan-Lee

Experience

• 

  Accenture

  Jan 2006 - Jan 2008

  Technical Architect
• 

  Serco

  Aug 2011 - Sept 2022

  SIAM (Service Integration and Management) Tools ArchitectResponsible for the Definition & Design of the Service Management Tools Solution Architecture required for a SIAM framework to enable SERCO to become a ‘Service Integrator’ operating within a multi-supplier/partner delivery model.Responsible forDefining the Solution Architecture for the SIAM ToolingDefining the data required for SERCO to operate the SIAM framework such as:  Supplier Infrastructure & Application Events Supplier Capacity Information Supplier CI InformationDefining & Designing Service Desk Integration requirements between SERCO and it’s suppliersEnsuring SIAM Tools layer is aligned to the SIAM Process Models SERCO are developing (based upon ITIL v3)Ensuring SIAM Tools layer integrates with the wider strategic SERCO applications (Purchasing / Facilities Management / HR)Creation of a Common Standardised Interface Model at the SIAM Tools layer for suppliers & partners to interface with. Show less

  • Product & Solution Owner Serco SWS

    May 2021 - Sept 2022

  • Standard Services Manager - Tooling

    Dec 2018 - Sept 2022

  • SIAM Tooling Architect

    Oct 2012 - Sept 2022

  • Service Management Tools Architect

    Aug 2011 - Oct 2012
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  Unifii | Part of Inetum Group

  Sept 2022 - now

  Managing Consultant