Muggs Young, A-CSPO/CSPO

Experience

• 

  Bright House Networks

  Jun 2012 - May 2016

  Product Manager

  Partnered with engineering on server updates, releases, and mobile app deployments for better integration and functionality. Coordinated with marketing to develop and refine support articles to raise customer education. Led all aspects of new product releases, including server, touchscreen, peripheral firmware, and mobile apps, optimizing deployment processes in collaboration with third-party vendors. Conducted User Acceptance Testing (UAT) before production releases to raise product quality and reliability.Highlights of accomplishments in this role include:• Headed the launch of a home automation platform critical to securing a $100M community development deal in Florida, offering innovative Wi-Fi access solutions, without which the project might not have proceeded.• Recognized as a technical industry advisor, earning a Cable Industry Award (Telly Award) for scripting self-help videos. Show less

• 

  Charter Communications

  May 2016 - Apr 2020

  Senior Product Manager

  Acted as the primary support to the senior director and then to the GVP, ensuring all initiatives met high standards. Oversaw testing and implementation of new products like motion detectors and cameras, expanding the product line. Drove innovative product rollouts for home security cameras and peripherals. Managed new product launches, training managers for flawless installation and customer adoption.Highlights of accomplishments in this role include:• Promoted to a senior role post-acquisition, integrating the home security product line into Charter’s core suite.• Spearheaded deployment of mobile apps for home security products, confirming timely releases and flawless user experience for 200K customers. Show less

• 

  Sector Alarm AS

  Feb 2020 - Jun 2020

  Project Lead

  Collaborated with cross-functional teams to gather user requirements, manage vendor relationships, and oversee design, QA, and UAT testing, sustaining comprehensive project accountability. Developed and implemented technician training programs, conducted and evaluated customer and technician surveys, and crafted a strategic marketing plan to uplift brand visibility.Highlights of accomplishments in this role include:• Integrated Alarm.com hardware and video platform into the company's existing security system, marking the first European product to incorporate camera functionality, significantly increasing the overall security offering. • Achieved project completion ahead of schedule, navigating complex privacy laws and regulations to deliver a pioneering video product within a four-month timeline. Show less

• 

  ADT

  Jul 2020 - May 2023

  Entered during the initial Google partnership, defined the partnership framework, and streamlined collaboration amidst organizational challenges. Partnered with ADT Solar to explore solar integration into the product lineup, despite implementation challenges. Championed the inception and deployment of the company's pioneering security and automation app, nurturing relationships with engineering and UI/UX teams. Pioneered an innovative product roadmap targeting the residential, SMB, and MDU markets.Highlights of accomplishments in this role include:• Launched ADT+ app, integrating Google products for the first time with unique API execution, resulting in a $450M investment and a $100M bonus after achieving milestones.• Achieved a significant decrease in overall employee turnover within the Product organization (which included Engineering, Program Management, Product Marketing, Support, QA, and UX), transitioning from a 25% turnover rate to minimal losses due to personal reasons, credited to effective leadership and team support. Show less Recruited for expertise in home security to conceptualize and formulate strategic requirements for innovative security devices, fostering a key partnership with Google. Worked actively with the IT Engineering Team to maintain alignment with web UI and API requirements, facilitating efficient nationwide rollout.Highlights of accomplishments in this role include:• Orchestrated a global team of five developers and business analysts, serving 1.8M users, to migrate security panels from 3G to LTE technology. • Ensured uninterrupted signal retransmission, resulting in $125M in savings from reduced truck rolls and equipment costs. Show less

  • Director of Product Management

    Nov 2020 - May 2023

  • Delivery Lead

    Jul 2020 - Nov 2020
• 

  Johnson Controls

  Sept 2024 - now

  Senior Product Manager