Lan Pham

Experience

• 

  SC Johnson

  Nov 2004 - Mar 2015

  To support National Sales Manager for a strong Sales Operation which includes sales planning, sales forecast, sales policy, sales administration, sales functional expense control, sales office workplace taking care.1. Sales Planning• Assist National sales manager to make sales forecast for annual budget planning as well as Q1 forecast and latest estimation. Make 3-month rolling forecast• Make and align with National sales manager for : company's sales plan for "balance to go" and the next 3-months; divide the aligned sales plan into each customer or distributors which is reflected to their annual target, inventory status and supporting activities• Make the sales target by month by regions/accounts base on company target• Make the weekly plan for transportation goods from factory to two distribution centers2. Distributor management • Manage and control A/R of distributors (GT and MT)• Manage and control on supply chain discount and incentive for distributors• Tracking of distributors sales achievement and performance• Support distributor on solving the issue that related to logistic/contract/damage goods…3. Administration management and Sales Support• Set up data and analysis report system for sales team• Manage the admin team to make sure the followings are on time and accuracy : sales report; sales orders; promotion claim; FSF/distributors incentive; transportation claim; promotion letter; …etc• Manage current sales policies as well as modify the policies base on new situation• Manage distributor’s headcount • Manage and control sales functional expense within given budget• Co-ordinate with Supply team, SSC and Logistic team to ensure customer service target• Allocate orders and delivery based on priority and trade inventory status in case of supply constraint to minimize OOS and sales and share impact• Dissemination of relevant company information to sales team and handle communication/correspondences to/from sales team Meno dettagli Co-ordination, control and improvement of sales Admin team• Ensure distributor incentive and deal claim be submitted on-time as process• Ensure working plan, transportation claim , monthly KPI/target setting of sales force be submitted on-time as process• Ensure all sales contract with customers will be filled and all terminated or settle documents will be completed within 60 days from ending/terminated date• Keep in-time for OSI report, daily sales report, weekly sales report as process and required ad-hoc report• Controllable sales function expense (exclude salary)• Customer service activities (order taking and processing, customer complaints handling, provide customer information Meno dettagli

  • Sales Operations Leader

    Jan 2013 - Mar 2015

  • Senior Sales Admin

    Jan 2010 - Jan 2013

  • Junior Sales Admin

    Nov 2004 - Jan 2010
• 

  MerapLion

  Mar 2016 - Jan 2018

  Head of Sales Operations

  Report directly to National Sales Director a) Merchandise Management:• Preparing sales monthly forecast (by volumn per SKUs)• Allocating new products, promotion goods for every distribution channel in details• Monitoring merchandise inventory and allocating suitably current stock to each region• Managing and making decision for moving the merchandise between store to ensure the inventory efficiency control and maximizing supportb) Administration and Sales support:• Making the sales monthly target by region• Analysing the sales by week/month/quarter as NSD’s requirement• Following up and tracking the promotion program progress• Managing the sales progress vs sales target by region• Dissemination of relevant company policies or any announcement from OTC department• Co-ordianting with RSM/ASM and HRBP to process the evaluate the quarterly/yearly result for each region• Managing the Sales Development Fund• Co-ordinating with HRBP to develop the training for medical rep• Supporting Trade marketing on implementation of promotion program and evaluate the successful of thesec) Event operation and logistic task• Searching the location for each Sales Conference• To process dealing with the suppliers • Following up preparing the materials and documents for setting up sales conference• Monitor the activities taking place on the day of the conference• Preparing the accomodation, transportation for team• Processing the works and documents after the Sales Conferenced) Other tasks may be required by NSD Meno dettagli

• 

  Digiworld Corporation

  Jan 2018 - Mar 2023

  Sales Operation Manager