Hannah Wong

Experience

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  Cathay Pacific Airways

  Jun 2010 - Jun 2011

  Flight Attendant

  - Provide excellent and professional service to meet customers’ expectation and deliver safety presentations- Liaise with crew members to make sure smooth operation flow on board according to operating procedures - Maintain inflight safety checks and security procedures, perform first aid on passengers during emergency situations - Organize Duty Free sales in-flight

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  Wisers Information Limited

  Jun 2011 - Jan 2013

  Account Servicing Officer

  - Provide pre-sales consultation and operation support to customers together with Sales Team for media database platform - Build up sustainable and trustful relationship with customers with daily communication for operational matters and provide solutions- Develop new products and improvement solutions to customers with Product Development Team- Monitor KPIs of internal teams to maintain work quality and efficiency

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  HAECO ITM Limited

  Apr 2013 - Aug 2016

  Account Service Executive

  - Perform as coordinator to work with operation teams to fulfil customers’ requirements and resolve operation and commercial issues according to contractual obligations- Execute the contract management for aircraft components services with Airline customers by monitoring service performance, provide improvement solutions by monthly review meeting with customers- Negotiate contract renewal process for existing customers of aircraft component services with management team- Oversee for monthly contractual and more and above invoices to keep track on contract profitability Show less

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  Lufthansa Technik Component Services Asia Pacific

  Oct 2016 - Jun 2021

  Customer Service Manager

  - Manage and support at operational and contractual level for aircraft components service for Lufthansa Technik’s key customers in Asia Pacific Region (mainly in Taiwan) with significant financial contribution- Serve as focal point as first interface to ensure smooth execution on contractual service agreements and build up strong relationship with customer- Identify and pursue sales opportunities for existing customers in cooperation with Sales teams- Coordinate business units within Lufthansa Technik to meet customer requirements & KPIs and provide excellent internal and external performance dialog with the role of Key Users- Monitor customer information systems are updated and receive all necessary operational information from customers Show less

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  Rhenus Logistics Asia Pacific

  Jul 2021 - Apr 2022

  - Develop strategy management for pricing, commercial planning, market studies- Coordinate tender management together with operation, process & change, business development and IT application team- Maintain client relationship management with current and potential clients- Establish and maintain strategic relationship of warehousing and delivery service partners- Plan and oversee Procurement services with vendors in Greater China region- Plan and control for billing & administration Show less

  • Manager, Client & Strategic Management, Warehousing Solutions & Distribution - Greater China

    Nov 2021 - Apr 2022

  • Customer Service Manager, Warehousing Solutions, Hong Kong

    Jul 2021 - Dec 2021

  • Key Account Manager, Warehousing Solutions, Hong Kong & Southern China

    Jul 2021 - Oct 2021
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  Honeywell Aerospace

  Apr 2022 - now

  Customer Support Manager

  -Perform as focal point between commercial airlines customers for aircraft components in Hong Kong and Taiwan to delivery service on time-Maintain a management operating system (MOS) to utilize CRMs tools with assigned customer to provide regular updates on KPIs, communications, aims at improve customer's scorecard-Ensure customer is satisfied on service provided and reflect on score results into Airbus/ Boeing OEM Industry Survey-Provide recovery plans and resolutions according to survey results and issues from customers-Promote and provide trainings on Honeywell’s tools to customer to ensure self-service tools are highly utilized, tackle gaps on ERP system setup and Machine-to-Machine deployment among customers Show less