Mohammed Anees

Experience

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  AGC Networks Limited (Black Box Limited)

  Feb 2009 - May 2012

  Lead - Services

  • Installation, Upgrades and Maintenance of Avaya Solutions such as Communication Manager (CM), Proactive Contact Solution (PCS), Call Management System (CMS), Application Enablement Services (AES), Avaya Voice Portal (AVP), G450/G650 Gateways, Avaya S8xx Servers, Nice Call Recording Solutions and Symon. • Handling L2 & escalated cases both via remote and on site. • Working with Internal pre-Sales, sales teams for POC’s and with OEM’s (AVAYA & NICE) for escalations.

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  Tata Consultancy Services

  May 2012 - Apr 2013

  Technical Lead

  • Installation, Configuration, Administration and Troubleshooting AVAYA IPT & NICE Voice Recording products across Globe.• Handling PBX Consolidation, Upgrades, Gateways, User additions and Adding survivability Projects.• Planning and Implementing the change on AVAYA & NICE products.• Handling Voice infrastructure operation & new project executions.• Call flow design using AVAYA Vectoring and CISCO ICM.

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  Wipro

  Apr 2013 - Oct 2015

  Technical Specialist

  • Designing and implementing AVAYA Enterprise & NICE voice recording solutions, PBX consolidations & migrations across EMEA region.• Requirement gathering, solution design & sizing.• Preparing Low & High level design, implementation plans.• Implementing solutions as per LLD.• Preparing test plans for SIT and UAT, completing UAT & sign off.• Conducting training, knowledge transfer session to the field teams.

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  BTC Networks

  Oct 2015 - Jul 2019

  Telecommunication Engineer

  • Involved in end to end Solution Deployment lifecycle of the project.• Requirement gathering, designing, implementing, preparing test plans for SIT and UAT.• Preparing handover documents, conducting training sessions, and post-sales support.• Implementing Genesys PureConnect Contact Center solution, including switchover, outbound and salesforce integration.• Implementing Genesys PureEngage Contact Center solution and Genesys Interaction Recording.• Implementing Solution for Midsize Enterprise (MES), Avaya Aura Contact Center (AACC), Avaya Experience Portal (AEP), Avaya Proactive Outreach Manager (POM), Avaya Contact Recorder (ACR), Communication Manager (CM), Avaya Aura Messaging (AAM), Session Border Controller for Enterprise (SBCE), Session Manager (SM), System Manager (SMGR), Call Management System (CMS) and G450 Gateways. Show less

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  VIS Networks

  Jul 2019 - now

  • Delivery lead for Cisco Contact Center, Cisco Unified Communication and Calabrio Call Recording Projects & Support.• Responsible for Technical Delivery of Projects.• Assist Pre-Sales team in new RFP's.

  • Manager - Technology

    Jan 2022 - now

  • Sr Technical Consultant

    Jul 2019 - Jan 2022