Zineb Gamra

Experience

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  Dillard's Inc.

  Jun 2019 - Feb 2020

  Retail Salesperson

  Achieved an average of 140% of sales goals for three consecutive months.Provided exceptional customer service, receiving 96% in customer service feedback survey.Utilized proprietary software to track goals and review personal employee data.

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  Capstone Project

  Jan 2022 - May 2022

  POS System

  Led and managed 4 group members throughout the software development life cycle.Demonstrated Python and JavaScript proficiency through successful completion of the POS system project focusing on data structures, algorithms, as well as quality assurance testing.Developed and tested user interfaces and functions for the restaurant POS system.Customized program to allow users to execute multiple demands, such as adding menu items, displaying sales history, and manipulating the database.

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  Goodwill Industries

  Feb 2022 - Oct 2022

  Goodwill Retail Associate

  Customer Service: Provided assistance and addressed customer needs to enhance their shopping experience.Inventory Management: Monitored stock levels, replenished items on the sales floor, and managed merchandise placement.Organizational Skills: Efficiently managed inventory and maintained store layout.Multitasking: Balanced various duties, such as sorting donations and operating the register, in a busy environment.Attention to Detail: Ensured items are sorted accurately and priced correctly.Cash Management: Handled transactions and maintained accurate financial records. Show less

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  Waketech

  May 2022 - Jan 2023

  Data Mining and Visualization

  Utilized SQL within SAS to streamline data extraction, transformation, and analysis processes, enhancing data accuracy and reporting efficiency.Developed and executed data analysis workflows using Python in Jupyter Notebooks, creating dynamic visualizations and automating complex data processing tasks.Created various data visualization dashboards using the platform Tableau.Collaborated with 5 group members to gather, clean, analyze, and visualize the data on hand.

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  West Cary Medicine

  Feb 2023 - Jul 2023

  Front Desk Medical Receptionist

  Administrative Support: Performed clerical tasks such as filing, faxing, and managing correspondence.Multi-tasking: Balanced phone calls, in-person interactions, and administrative duties in a fast-paced environment.Patient Communication: Greeted patients warmly, answered inquiries, and provided information about services and procedures.Appointment Scheduling: Managed patient appointments, coordinated schedules, and handled rescheduling or cancellations.Medical Records Management: Accurately entered and updated patient information, maintaining confidentiality.insurance Verification: Handled insurance claims, verified patient insurance details, and coordinated with insurance companies. Show less

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  Nautical Bowls

  Jun 2024 - now

  - Aid in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. - Identify strategic goals by gathering business, financial, service, and operations information.- Handle phone calls regarding product questions and store operations. - Oversee and maintain store inventory. - Manage product quality and on-shelf availability.- Supervise and motivate staff to enhance performance. Record all sales transactions on POS and accurately process cash, and credit card transactions.Deliver outstanding customer service and ensure high client retention rates.Preform opening and end of day close out, including POS, and inventory management.Maintain shop cleanliness and inventory levels.Maintain cleanliness according to sanitation requirements.

  • Assistant Manager

    Sept 2024 - now

  • Store Cashier

    Jun 2024 - Sept 2024