Danny Niedziolka

Experience

• 

  Virgin Media

  Jun 2003 - May 2007

  Technical Consultant

  Responsible for switch datafill based on Q931 and DASS2 dealing with technical configuration on System-X and Nortel DMS switches. A trained professional ensuring the most accurate datafill of DMS switches and SystemX Switches. Assisting field engineers with datafill issues ensuring a prompt resolution was met.

• 

  KCOM

  May 2007 - Jan 2020

  I help shape customer’s IT architecture and strategy, ensuring that they understand the broad KCOM value proposition, and identify and drive from a technical perspective opportunities within those accounts that span the KCOM portfolio. As a CSA I engage, and manage virtual teams, Customer Solutions Consultants and other design resources as appropriate to develop specific opportunities. I work closely with KCOM sales management to develop account plans and strategies, and am proactively engaged in sales forecasting to facilitate this process.Key responsibilities include:• To work with sales and sales management, either in a nominated market vertical or against a set of nominated accounts, to identify a small number of key accounts where the potential exists to influence and shape the customer’s IT architecture and strategy• To assist in the development of an account strategy and contact plan for those target accounts aimed at raising the awareness and credibility of KCOM’s value proposition and developing opportunities across a broad range of solution areas• To build a comprehensive understanding of the business strategy, challenges & opportunities of the customers to which the CSA is aligned• To assist the sales team with the technical qualification of a new business opportunity or prospect, or with a complex requirement within an existing customer account, to ensure that it aligns with KCOM’s target markets, portfolio, delivery and operations capability• To engage with the customer at a senior IT/IT Director level as a trusted advisor, to position KCOM’s value propositions and to help develop a broad, integrated cloud & communications strategy, roadmap and reference architecture• To identify specific opportunities within the account, engaging solutions consultants and other pre-sales resources as appropriate to develop solutions and tailor products which meet these requirements Show less A Public Sector Solutions Consultant focused on providing Pre-Sales support for new and existing customers.Main duties and responsibilities included the following:• Assist the sales team with new Contact Centre and Telephony opportunities • Provide written response to Public Sector and Central Government bids as necessary• Develop, understand & document customer requirements and propose the best possible solution • Create and deliver customer presentations • Maintain detailed knowledge of Kcom’s product-suite and options • Document and communicate product feedback and new requirements from the industry• Communicate competitive analysis and intelligence from the field • Understand the customer’s wider environment in which an organisation operates• Produce customer specific technical proposal documentation • Communicate at all levels both within the organisation and with customers• Provide high level design and costs for solutions • To understand the commercial landscape for each opportunity Show less I am currently part of a team focused on day to day support of our key customers which include Enterprise and Public Sector. I provide technical support to the Kcom sales teams, helping them technically qualify sales opportunities. My Responsibilities include:• Working closely with the Kcom sales force to produce network solutions which fulfill or exceed customer requirements. • Attending customer meetings and conference calls to establish customer requirements. • Creating high level technical design documentation. • Providing technical design input to proposals and tender documents as required by the sales force.• Working closely with Kcom Product Management ensuring visibility of new and existing product developments Show less

  • Customer Solution Architect

    Oct 2017 - Jan 2020

  • Public Sector Solutions Consultant

    Sept 2013 - Oct 2017

  • Internal Solutions Consultant

    Jul 2011 - Aug 2013

  • Broadband & OLO Service Controller

    May 2007 - Jul 2011
• 

  Pegasystems

  Jan 2020 - now

  • Principal Solutions Consultant

    Mar 2022 - now

  • Senior Solutions Consultant

    Jan 2020 - Mar 2022