Shyleen Ndungu

Experience

• 

  Ministry of Interior and Coordination of National Government, Department of Immigration

  Jun 2017 - Aug 2017

  Student Intern
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  Content Development and Intellectual Property Trust

  Feb 2018 - May 2018

  Program Assistant Intern
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  Jumia Kenya

  Oct 2018 - Apr 2022

  · Performed business development tasks, including managing the pipeline by generating leads and referral business, and maintaining relationships with existing and past clients.· Reviewed, authorized and recommended loans for approval, increasing the loans portfolio by 60%.· Verified the collected data as well as provided support functions to the clients.· Met and communicated with applicants to explain the risks and benefits, as well as the terms of loan products and government regulations.· Obtained relevant information and evaluated applicants' financial status, including credit history, debt-to-income ratio, and appraisal reports, to determine recommendation for loan approval decreasing the default rate by 40%.· Represented the employer at community events and hosted seminars to grow our client's product knowledge. Show less · Reviewing, onboarding and setting up potential vendors on the Jumia online marketplace.· Negotiated contract terms and selling prices in order to get the best possible deal for the company, increasing company's revenue by 200%.· Assisted in continued growth and profitability by creating long term sales strategies.· Creating and maintaining these vendor acquisition reports.· Advised vendors on the right assortment strategies to maximize sales on the platform, increasing company assortment level by 80%.· Used statistics and consumer math such as applying discounts, promotions and value added services in the sales growth process. Show less

  • Loan Officer

    Jan 2020 - Apr 2022

  • Vendor Relations Management Associate

    Oct 2018 - Dec 2019
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  Emmerce

  May 2022 - now

  Key Account Manager

  • On boarding new clients through explaining the product value as well as understanding their needs.• Collaborating with internal departments and stakeholders to facilitate client need fulfillment.• Developing and implementing sales strategies for continuous growth of the business.• Identifying industry trends with an aim towards positioning the business in the current trend.• Resolving complaints, queries and any other issues from the clients.• Acting as a client advocate with a focus on improving the client experience and continuous growth of the business. Show less