Ridhuan Akil

Experience

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  Ecoknight®

  Feb 2013 - Apr 2013

  Community Education Officer (Internship program)

  As a community education officer, I've been immersed in understanding the critical issues surrounding environmental degradation. I've utilized this knowledge to effectively raise awareness among students in schools about the importance of environmental conservation for a sustainable future. This role has equipped me with valuable skills in organizing and conducting talks and seminars, honing my ability to manage and communicate with the public on crucial environmental matters.

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  WWF-Malaysia

  May 2013 - Oct 2015

  Community Liaison Officer

  I initiated and successfully executed 9 recruitment activities to hire interns and seasonal daily paid assistants. Additionally, I developed 13 turtle-centric ecotourism training materials tailored for the local community's benefit. I also took the lead in organizing 12 school talks and 5 major awareness activities within our local community, aiming to promote environmental conservation. Furthermore, I trained 3 licensed eco-tour guides and 11 local youth in communication skills, tourism services, and English language proficiency, contributing to their professional development and enhancing our tourism offerings. Show less

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  ATMESFER. LLC (Shanghai Branch)

  Oct 2015 - May 2016

  Public Relation Assistant (Part time during Master)

  I provided leadership during networking events to promote our design services and products, while also spearheading the establishment of a comprehensive market research report on exhibition services opportunities and trends spanning 2015 to 2017. Additionally, I led the marketing strategy presentation and its successful implementation in 2016, and I initiated the creation of social media platforms that significantly boosted the company's exposure by over 60% in early 2016.

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  Suparna Airlines 鹏航空股份有限公司 (HNA Tourism)

  Oct 2017 - Jul 2019

  Employee Relations Specialist

  I gained valuable experience as an Employee Relations Specialist at Suparna Airlines in Shanghai, China, where I oversaw talent acquisition and onboarding programs, pioneering effective employer branding strategies. My role also involved leading international HR training initiatives, ensuring the seamless integration of foreign employees into our workforce..

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  GLG

  Aug 2019 - Nov 2024

  In my current role as a Manager/Account Manager at Gerson Lehrman Group (GLG) in Kuala Lumpur, Malaysia, since July 2023, I've been instrumental in facilitating project requests for professional firms spanning Australia, New Zealand, and Southeast Asia. A key accomplishment has been spearheading the establishment of an ANZ support team in Kuala Lumpur, a venture that has seen remarkable growth, expanding the office from 5 to 30 employees under my leadership. Managing the ANZ BCG account, I've generated substantial revenue, totalling USD 750K since July for 2023. My dedication and performance have led to recognition as a Top Performer for our professional services firm clients. Additionally, I've conducted crucial interviews, both virtually and face-to-face, to secure talent for critical roles within our expanding office. Show less I served as a Client Solution Manager at GLG in Dublin, Ireland, from January 2022 to July 2023. Building and nurturing relationships across APAC, I contributed to a significant increase in project flow, resulting in a 20% month-over-month growth. By leveraging my market knowledge, communication prowess, and analytical skills, I supported over 90 projects weekly, contributing over USD 800K across the SEA and ANZ regions in 2022. Acting as a trusted thought partner, I provided actionable insights and strategic guidance to clients, aligning our product offerings with their goals. Show less In my role, I've had the privilege of remotely managing project execution, client communication, and stakeholder cooperation throughout the APAC region. This experience has allowed me to assist major consulting companies with expert knowledge gathering and recruiting within fast-paced project cycles. I've also fostered collaboration with stakeholders spanning APAC and EMEA, facilitating seamless knowledge sharing and support across diverse regions. Moreover, I've contributed significantly to the development of product strategies aimed at enhancing client servicing for renowned consulting firms, including Bain, BCG, McKinsey, PWC, Deloitte, and others in the Big 4. This role has not only honed my project management skills but also deepened my understanding of effective stakeholder engagement and cross-regional cooperation in complex environments. Show less I held the position of Senior Associate at GLG in Shanghai, China, from October 2019 to December 2021. Despite the challenges posed by COVID-19, I achieved substantial growth, facilitating a 20% year-over-year increase in Southeast Asia’s experts’ network business. My role involved managing numerous projects monthly, and assisting consulting companies in understanding market dynamics within APAC's financial, FMCG, banking, and technology sectors. I played a pivotal role in training new hires, reducing their ramp-up time significantly, and collaborating with stakeholders across regions to enhance global cooperation and knowledge sharing. Show less

  • Manager/ Account Manager - PSF (ANZ)

    Jul 2023 - Nov 2024

  • Manager Client Solutions

    Feb 2023 - Jul 2023

  • Senior Associate APAC Global Servicing

    Jan 2022 - Feb 2023

  • Senior Associate Client Solutions

    Aug 2019 - Jan 2022
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  Infobip

  Nov 2024 - now

  Customer Growth Manager

  Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible.