John Henry Simon

Experience

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  T-Mobile

  Jun 2011 - Feb 2012

  Accounts and Technical Support Specialist

  Greeted callers in friendly manner and answers customer/client requests or inquiries concerning services, new product information, billing, troubleshooting issues, warranty and claims using multiple systems.Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment. Worked in one or multiple queues/skill sets over various customer contact channels and promptly record thorough notes on actions taken for every call.Responsible for improving customer retention through programs and services provided to the customer.Kept abreast of the rapidly evolving T-Mobile technology and continuously maintaining working knowledge of all T-mobile products, services and promotions.Made recommendations and upsold according to customer's needs on features, accessories, upgrades and rate plans. Show less

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  Dell

  Nov 2012 - Dec 2013

  Technical Support Professional I

  Communicated with Dell clients through live chat or email to answer questions, solve problems, and troubleshoot.Documented and simulated client's issues to find solutions and fixes to inquiries and problems. May dispatch additional service as necessary and/or replace parts as required. Answered questions about installation, operation, configuration, customization, performance, and usage of assigned Dell products.Guided customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.Verified warranty entitlement and determines appropriate action. Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Coordinated the resolution of technical issues waits in queue (chat) for those requiring assistance and provided help/advice in a timely manner.Worked continuously on a task until completion (or referral to third parties, if appropriate).Prioritized and managed many open cases or service request at one time. Show less

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  Emirates Leisure Retail

  Mar 2014 - Mar 2015

  Barista

  Greeted patrons and presented menu, took order, suggested and recommended Costa food and drinks efficiently with a friendly attitude. Promoted coffee consumption by educating customers; selling coffee; prepared and served variety of coffee drinks, along with pastries and cookies.Prepared and sold Costa drinks by following standard recipes and preparation techniques for Frostino, Coolers, Coffee drinks, such as, espresso, macchiato, latte, cappuccino, americano, mocha, and flatwhite.Responsible for cash handling, by collecting payments and balancing transactions with receipts, deposits and ensures a repeat clientele. Maintained clean work stations and dining areas, and establishing meaningful connections with customers.Ensured the use of current Costa Standard Operation Procedures by all team members within the department. Maintained inventories by replenishing coffee bean supply; stocking various Costa items; maintaining supplies, pastries, and cookies and chocolates for coffee bar.Responsible for maintaining a high standards of safety and hygiene throughout the cafe as per Dubai and restaurant regulations. Show less

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  Friends' Avenue Cafe

  Jul 2015 - Jul 2018

  Restaurant Supervisor

  Assisted guests in order selection by promoting specific menu items and Friends Avenue's daily specials. Responded to inquiries regarding meal preparation and service and also responded to costumers' needs, complaints, and suggestions promptly and professionally.Took accurate food and drinks orders, using a POS ordering software, order slips or by memorization.Assisted other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.Acted as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.Frequently assisted colleagues during rush period to foster and promote teamwork while providing exceptional service and guest dining experience. Performed variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, cash handling and deposits, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. Frequently assisted colleagues during rush period to foster and promote teamwork while providing exceptional service and guest dining experience. Performed variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, cash handling and deposits, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. Show less

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  L'ETO Caffe

  Aug 2018 - Jul 2022

  Assists the Executive Barista in executing store operations during scheduled shifts and facilitates the screening, hiring, and on-boarding new joiners to meet the shortage of talent.Set and deploys baristas and delegates tasks so that baristas can create and maintain L'ETO's experience for customers. Mentoring and ensuring the team’s performance remains consistent in workflow procedures, espresso and coffee brewing equipment, and drink preparation. Motivating the team to improve and develop themselves and to have every single coffee and mocktail recipe memorized and being able to improve other baristas knowledge by sharing it, if needed.Checking the quality of the products being dispatched onto the floor, and taking actions if the prepared product doesn't fit LETO's standards in terms of taste and quality.Resolves guest complaints / inquiries and ensuring health and safety regulations are always followed.Keeping the bar fully stocked at all times, by negotiating and ordering products on a daily/weekly basis to the suppliers. Filling up all the necessary documents, wastage, inventory on a daily, weekly and monthly basis and monitor revenues and occasionally modify prices and procedures. Show less Creating digital contents and taking photos of drinks and food items for Digital Marketing.Moderating social media platforms such as Facebook, Instagram, Tiktok, Snapchat, company website and other delivery platforms. Using social media to engage customers, respond to questions or complaints, and to promote company initiatives.Moderates, responding and resolving Google Reviews. Collaborating with Social Media Influencers to establish campaign objectives.Sending out campaign emails and other forms of communications to an audience.Building a newsletter with headlines, content sections, ads and calls to action. Show less Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, mocha, latte, cappuccino and pour over specialty coffee drinks.Utilized coffee house recipes and mocktails, and prepares espresso shots and speciality coffee such as Chemex, Syphon, V60, French Press, Cold Brew, AeroPress etc. for over 200 customers per day.Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies.Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment.Improved quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Show less

  • Bar Supervisor

    Oct 2019 - Jul 2022

  • Marketing Coordinator

    Dec 2019 - Jun 2022

  • Bar Supervisor

    Aug 2018 - Oct 2019
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  Cool Inc

  Jul 2022 - Sept 2022

  Bar Supervisor

  Cool Inc is a luxury and lifestyle hospitality holding, shaping the future of what’s cool in Saudi Arabia. Pioneering the transformation of the leisure and hospitality market in the Kingdom, Cool Inc combines the local entrepreneurial spirit with an affluent global skillset to provide consumer-centric experiences.Cool Inc is committed to introducing a vibrant lifestyle to the Kingdom’s selective clientele, with an exclusive portfolio of leading restaurants, members' clubs, luxury lodging, bespoke travel and adventure experiences. Show less

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  EL&N London

  Sept 2022 - Jun 2023

  Restaurant Supervisor

  EL&N stands for Eat, Live and Nourish. We are the leading Instagrammable café and lifestyle brand. Everything that we make is irresistibly chic, pink perfection. Our products help our customers create that picture perfect moment – every time.All that we create is informed by these 3 guiding touch points: The most delectable food and drink offering in a stunning setting, products for living a stylish life and a positive ethos to nourish your soul.

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  Comfort Inn

  Jul 2023 - now

  Restaurant Manager