Nicole Brienzi

Experience

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  Hellman Motor CO

  Jan 2005 - Jan 2009

  Professional Sales Consultant

  Assisted clients with all degrees of vehicle purchase from selection to finance. Continued to maintain relations with clients to ensure repeat and referral business while assisting in all servicing needs. Maintained an excellent Customer Service Index rating of 97% while achieving the top producing vehicle sales totals for the department for 4 years consecutively. Owned and drove vehicle inventory control, special events and creative advertising. Helped create and manage the previously nonexistent Internet Sales Department to maximize sales results that resulted in a 37% increase in new and used vehicle sales. Processed all Cash for Clunkers claims with the government throughout the program. Show less

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  Western Slope Auto

  Jan 2009 - Dec 2010

  Fixed Operations Director

  Managed 43 employees in 3 departments. Improved and maintained Customer Service Index ratings that led to winning the Toyota Service Excellence Award for 2010, a first in company history. Developed and implemented a previously nonexistent follow-up process, reduced expenses in 3 Departments by 26% while improving sales over prior year by over $300k. Reduced Parts Department idle capital by 50% by closely monitoring all sales and purchases within a $700k parts inventory. Improved relations with factory representatives, clients and the community. Worked closely with the sales managers to insure prompt and cost-effective vehicle inventory opportunities. Show less

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  Peak Kia Automotive

  Jan 2011 - Nov 2013

  Fixed Operations Director

  Effectively managed 13 employees while growing multiple departments in all areas. Saved an average warranty claim of $481 per vehicle to an acceptable $179 per vehicle. Customer Service Index ratings improved by 37% and Parts inventory improved from a previous shortage/obsolete loss of $60,000 with improved profitability by 29% due to growth in Parts and Service departments. Managed employee hiring and training, promotional events, store wide advertising along with all interior and exterior finishes / improvements and vendor relations. Show less

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  Blue Diamond Parts

  Jan 2013 - Dec 2015

  Parts Sales Manager

  A Ford and Navistar Joint Venture. Developed, executed and managed regional marketing plans for Ford Power Stroke Diesel division for 53 Ford Dealers in 4 states (Colorado, Wyoming, New Mexico, and Nebraska) with the purpose of promoting sales growth and company profitability in a $15 million dollar sales territory. Trained and educated outside sales professionals, dealership employees, independent installers, and fleet clients. In 2013 achieved 90% of the annual plan in only 8 months. In 2014 achieved 103% of plan and ranked in the top 10% of representatives in North America, receiving the Diesel Excellence Award for year over year growth. 2015 achieved 91% despite the declining UIO and no new products since 2011, resulting in a companywide decline to 94%. Show less

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  Nissan Motor Corporation

  Feb 2016 - Mar 2018

  Fixed Operations Manager

  Responsible for 13 Nissan dealers in Utah, Wyoming and Colorado with the specific goal of improving parts and service department’s profitability, client retention, fixed absorption, employee training, client relations and overall management processes. Worked closely with Executive Managers and Owners in identifying areas in need of improvement, advertising and the long-term financial health of each company. Tasked with continuous communication between Nissan North America and all members of the dealership staff. This includes, but is not limited to, training opportunities, dealer wide events, financial statements, warranty and goodwill guidelines, inventory best practices and efficiency. Awarded Top FOM in Mountain Region 2016 and 2017 for improved KPI’s. Show less

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  Red Rock Auto Group

  Mar 2018 - Jan 2019

  Fixed Operations Director

  Responsible for 33 employees in two dealerships overseeing Service and Parts Departments. Emphasis on growth, expense management, advertising, employee training, exceptional client service and profitability. Strong team building and training skills that resulted in a 25% increase in dollars per repair order, CSI increase of 60+ points and substantial client retention increase in 2018.

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  Traeger Pellet Grills, LLC

  Feb 2020 - Nov 2020

  Brand Ambassador

  Work in Costco stores selling Traeger grills and associated products by excelling at company sales process and closing techniques. Traveled extensively and held a schedule of 10 days straight (10+hours per day) for road show schedules. Worked closely with Costco store managers and staff to create a profitable union for both companies while adhering to Traeger and Costco policies and procedures.

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  Larry H. Miller Ford Lincoln Sandy

  Nov 2020 - Sept 2021

  Fleet Service Manager
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  Ken Garff West Valley Ford

  Jul 2021 - Aug 2023

  Assistant ServiceManager
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  Hyundai Motor America

  Aug 2023 - now

  • Sr. Regional Sales Operations Manager

    Oct 2024 - now

  • District Sales Manager

    Aug 2023 - Oct 2024