Amar Singh

Amar Singh

Graduate

Followers of Amar Singh74 followers
location of Amar SinghMississauga, Ontario, Canada

Connect with Amar Singh to Send Message

Connect

Connect with Amar Singh to Send Message

Connect
  • Timeline

  • About me

    Level 1 Service Desk Analyst at Compucom

  • Education

    • Academy of Learning

      2011 - 2012
      Diploma Network Administration Honors
  • Experience

    • Academy of Learning

      Feb 2011 - Feb 2012
      Graduate

      Network Administration, Windows Server 2008, Server Environment Management and Maintenance, Windows 7, Windows XP Administration, Customer Service, Project Management, MS Office (Word, Excel, Access, Outlook), Business Correspondence, PC/Server Hardware

    • Independent Contractor

      Mar 2012 - now
      IT Services

      • Installed, configured and hardened Windows 7/ XP Pro, MS Home Server/Server 2008/Server 2008 R2 for private individuals and small businesses• Set-up and configured Active Directory, created OUs, added users and machines, created and deployed GPOs, unlocked and reset user accounts and passwords• Installed and uninstalled software and mapped drives using Group Policy• Installed and configured Print Servers• Created and maintained records for configuration changes and backups• Set-up, configured client machines, and secured VPNs for home-based businesses and private individuals• Provided over-the-phone troubleshooting and support, and remote support using MS Built-in Remote Assistance, Team Viewer, and RDP over SSL• Researched and implemented solutions for various OS and application compatibility issues and user-related errors on Windows systems• Set-up and configured automatic updating using WSUS in a Windows domain environment• Installed and configured Windows 7 (Professional and Ultimate), Windows 8, Windows 8 Professional, and MS Office 2007/2010• Configured and secured 802.3 routers and 802.11 access points• Purchased, set-up and networked printers, and changed toner/ink for laser and inkjet printers• Purchased components and built desktop PCs, upgraded desktop and laptop HDDs, graphics cards, network (802.3/802.11) cards, network cables, PC data cables, CPUs and memory• Installed and configured hardware and software RAID 0, 1, 10, and JBOD• Installed and configured anti-virus software on servers and PCs, and provided virus and malware removal services• Recovered lost/deleted data• Configured back-ups and performed system recovery from back-up images• Migrated user files and settings using Windows USMT Show less

    • Amazon

      Oct 2012 - Jan 2013
      Amazon Associate
    • Menlo Worldwide

      Feb 2013 - Apr 2013
      Associate

      Outbound order processing/ Inventory Management using in-house WMS softwareData entryPicking/ Shipping

    • Compucom

      May 2013 - now

      Providing excellent 1st Level Technical Support For Shell sites in CanadaLead Technician, Installation and configuration of new Loyalty/Payment software for Shell Sites in CanadaIncident management/Incident response/ IT Escalations Incident management/Incident response/ IT Escalations

      • Level 1 Service Desk Analyst

        Jun 2013 - now
      • Status Desk Analyst

        May 2013 - now
  • Licenses & Certifications

    • Network+

      CompTIA
      May 2012
    • A+

      CompTIA
      Feb 2012
    • Apple Product Professional with Sales Professional Recognition

      Apple
      Aug 2013