Amar Singh

Experience

• 

  Academy of Learning

  Feb 2011 - Feb 2012

  Graduate

  Network Administration, Windows Server 2008, Server Environment Management and Maintenance, Windows 7, Windows XP Administration, Customer Service, Project Management, MS Office (Word, Excel, Access, Outlook), Business Correspondence, PC/Server Hardware

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  Independent Contractor

  Mar 2012 - now

  IT Services

  • Installed, configured and hardened Windows 7/ XP Pro, MS Home Server/Server 2008/Server 2008 R2 for private individuals and small businesses• Set-up and configured Active Directory, created OUs, added users and machines, created and deployed GPOs, unlocked and reset user accounts and passwords• Installed and uninstalled software and mapped drives using Group Policy• Installed and configured Print Servers• Created and maintained records for configuration changes and backups• Set-up, configured client machines, and secured VPNs for home-based businesses and private individuals• Provided over-the-phone troubleshooting and support, and remote support using MS Built-in Remote Assistance, Team Viewer, and RDP over SSL• Researched and implemented solutions for various OS and application compatibility issues and user-related errors on Windows systems• Set-up and configured automatic updating using WSUS in a Windows domain environment• Installed and configured Windows 7 (Professional and Ultimate), Windows 8, Windows 8 Professional, and MS Office 2007/2010• Configured and secured 802.3 routers and 802.11 access points• Purchased, set-up and networked printers, and changed toner/ink for laser and inkjet printers• Purchased components and built desktop PCs, upgraded desktop and laptop HDDs, graphics cards, network (802.3/802.11) cards, network cables, PC data cables, CPUs and memory• Installed and configured hardware and software RAID 0, 1, 10, and JBOD• Installed and configured anti-virus software on servers and PCs, and provided virus and malware removal services• Recovered lost/deleted data• Configured back-ups and performed system recovery from back-up images• Migrated user files and settings using Windows USMT Show less

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  Amazon

  Oct 2012 - Jan 2013

  Amazon Associate
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  Menlo Worldwide

  Feb 2013 - Apr 2013

  Associate

  Outbound order processing/ Inventory Management using in-house WMS softwareData entryPicking/ Shipping

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  Compucom

  May 2013 - now

  Providing excellent 1st Level Technical Support For Shell sites in CanadaLead Technician, Installation and configuration of new Loyalty/Payment software for Shell Sites in CanadaIncident management/Incident response/ IT Escalations Incident management/Incident response/ IT Escalations

  • Level 1 Service Desk Analyst

    Jun 2013 - now

  • Status Desk Analyst

    May 2013 - now