Abd El-Rahman Reyad

Experience

• 

  Trio Telecom

  Nov 2021 - Feb 2023

  Drive Test Engineer

  Vodafone Egypt Project •Performing DT for (main roads, clusters, hotspot test, benchmark test, single site verification…etc).•Handling customer complaints.•Evaluate drive test data and analyze the log files on the TEMS tool to identify performance areas.•Detecting & Report problems like (cross sector, cross feeder, Bad RSRP, Bad RSRQ, Low Throughput…etc).•MOS Test (POLQA).•Tools used ( TEMS Discovery, TEMS Investigation and TEMS Pocket )

• 

  National Telecommunication Institute (NTI)

  Feb 2023 - May 2023

  Wireless & Mobile Technologies Trainee

  a) Technical Skills (288 hrs)•Network Fundamentals.•Wireless Basics.•Mobile Technologies (2g, 3g, 4g, 5g).•Network Planning & Optimization Basics.•IOT.b) Soft Skills & Project Management(132 hrs) •Communication Skills.•Presentation Skills.•Project Management•Life Couching.•Team Working.

• 

  Ericsson

  Jun 2023 - Jan 2025

  EPC & VAS Performance Monitoring Engineer

  Telecom Egypt Project•Network Performance Monitoring & Analysis for WE’s Ericsson Core PS/EPC Network nodes.•Check EPC & VAS KPIs, detect any abnormalities and escalate to the concerned teams.•Open TTs for the detected cases with the severity corresponding to the degradation value.•Create and update/manage trouble tickets for any detected problem.•Closing and Updating of TT’s according to the Performance of KPI’s Nodes for core network to meet SLA with customers.•Familiar with IMS KPIs. •Tools used ( SAP, Anti-Spam, Invigo, Open code and IBM for TT’s handling ) Show less

• 

  E& Egypt

  Jan 2025 - now

  Technical Customer Experience Senior Engineer

  Customer Complaints Team