Vijay Kumar

Experience

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  OYO

  Jan 2018 - Feb 2018

  Summer Intern

  • Ensuring excellent guests experience by ensuring 100% SOP adherence• Auditing hotels to ensure they are as per OYO standard and training team.• Managing customer escalations and maintaining good relationships with them for repeated business.

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  OYO

  Dec 2018 - Jan 2021

  Area General Manager

  • Looking after the operation of North Goa Cluster having 45 properties.• Hiring, Coaching, monitoring and managing team to meet operational objectives and improve Cx.• Ensuring maximum realization against bookings made by identifying issues, resolving them in coordination with different team.• Managing a team of 30+ people directly reporting to me.• Auditing the properties for proper functioning of the operation, to prevent revenue leakage and to ensure excellent customer services.• Deep diving into data of fraudulent and and conducting RCA for continuous improvement.• Managing all sorts of escalations effectively and conducting RCA for improvement and Cx.• Making sure team to adhere to SOPs and train them to minimize UH.• Performing consistently and closed UH% 2% from 13%. Show less

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  Reliance Retail

  Jan 2021 - Dec 2021

  Retail Operations Manager

  • Looking after retail store P&L & JioMart Operation• Hiring, coaching and training team • VM implementation and pilferage control • Inventory management and Cost optimisation

• 

  KFC

  Dec 2021 - now

  Restaurant General Manager

  •Looking after PnL of the store•Hiring, training and development of team