Erick Argollo

Experience

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  Hapkido Botto

  May 2017 - Jan 2020

  Instrutor de artes marciais

  Dava aulas de Hapkido para crianças e adolescentes entre 7-17 anos, foi um período incrível da minha vida e pude obter diversos aprendizados, principalmente no que se refere a liderança, comunicação, trabalho em equipe e métodos de ensino/aprendizado.

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  Omnicode Solutions

  Dec 2022 - Jul 2023

  Omnicode Solutions

  - Contributed to the development and maintenance of back-end software, primarily using Ruby on Rails.Managed and optimized database schemas with PostgreSQL to ensure efficient data storage and retrieval.- Implemented caching strategies using Redis to improve application performance and reduce load times.- Developed automation solutions that streamlined workflow processes, enhancing overall team productivity.- Collaborated closely with the senior developer, gaining deep insights into best practices for coding and documentation.- Wrote and maintained comprehensive tests and technical documentation to ensure the reliability and quality of code.- Actively participated in Agile development practices, working in sprints to deliver high-quality solutions.- Consistently met project demands, contributing to a variety of projects and further developing technical skills. Show less

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  CloudWalk, Inc.

  Aug 2023 - now

  - Developed and optimized SQL queries to efficiently retrieve data, improving support response times.Enhanced the company’s CRM, built with Ruby on Rails, by implementing new features and refining existing processes.- Created custom macros for frequently asked questions, streamlining customer support and improving efficiency.- Transitioned from chat support to handling email and phone support cases, demonstrating adaptability and expertise.- Automated common customer queries, reducing repetitive tasks and increasing overall team productivity.- Actively collaborated with development and product teams, contributing ideas that led to process and product improvements.- Continuously maintained and updated support documentation and macros, ensuring they met the evolving needs of the support team. Show less

  • Software Engineer II

    Jan 2025 - now

  • Software Engineer I

    Nov 2023 - Feb 2025

  • Support Engineer

    Aug 2023 - Nov 2023